IT Support Specialist

Vans; Warszawa; Hybrid; PLN 84,000 - 106,000; Full time

Benefits offered by this job

Hybrid work model

Inclusive international environment

Job summary

VF Corporation in Warsaw, Poland seeks an IT Support Specialist to enable VF employees to use technology efficiently across Poland and selected European countries. You will provide advanced 1st and 2nd line support, troubleshoot issues, and ensure excellent customer service to VF associates in a hybrid work environment.

The role requires IT/tech education, 3 years in IT, strong English, and proficiency with LAN/WAN, Microsoft 365, and Mac OS/iOS. Travel to Łódź may be needed.

Qualifications

• Preferably education in IT or technological fields.
• 6+

Responsibilities

• Provide advanced 1st and 2nd line technical support and troubleshooting.
• Document, track, and monitor problems using applicable systems and tools.
• Install and support company hardware (desktops, laptops, printers, phones, tablets) and software.
• Face-to-face engagement with VF associates and remote support.
• Assist users with training when introducing new offerings.
• Manage assets of corporate devices and stockroom.

Skills

English fluency

LAN/WAN knowledge

Microsoft 365

Mac OS/iOS knowledge

Hardware troubleshooting

Education

IT or technical field education

Tools

Microsoft 365

Mac OS

Job description

IT Support Specialist (Service Delivery Technician)Warsaw, PolandVF Corporation is looking for an exceptional IT Support Specialist (Service Delivery Technician) to join our EMEA End User Service (EUS). Position in based in Warsaw, Poland. The area of operation is mainly Poland, but the person in this position will also support selected countries in Northern and Western Europe.VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.comLet’s talk about the role!The IT Support Specialist’s main responsibility is to enable VF employees to use technology efficiently across Poland and selected countries in Northern and Western Europe. In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates. This position is offered on an employment contract with a hybrid working model (3 days in the office).How You Will Make a DifferenceProvide support to end users for computer, application, system, device, access and hardware issues.Identify, triage, and resolve technical problems of moderate complexity.Accurately, document, track, and monitor problems using applicable systems and tools.Installation and Support of company and required hardware (desktops, laptops, printers, phones, tablets) and software.Provide service for face-to-face engagement with VF associates and remote.Assist users with new technology training when introducing new offerings helping the VF workforce to adapt and embrace technology to work more efficiently.Accept various projects, develop work plans, and ensure timely completion as directed.Accurate asset management of corporate computer devices, peripherals and stockroom.Skills for SuccessThe requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.Preferably education in IT or technological fieldsWork experience: 3 years in IT environment technical knowledge of workstation hardware and software, printers, network, smart phones, Android and iOS, etc.Language skills: Fluent in English, knowledge of other languages is an assetAbility to travel to LódźStrong Analytical SkillsInterpersonal skills and a desire to thrive in a team-oriented environment.Ability to work with peers in collaborate teamsGood relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for:A pro-active Team player, able to perform well under pressureWorking knowledge of local area networks (LAN) and wide area networks (WAN).Computer hardware and software troubleshootingAdvanced knowledge of Microsoft products (OS & Office 365), Apple Mac OS/iOSPerform at a high standard of efficiency and work independentlyAbility to lift packages up to 15 kgWhat’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.Cooperation based on an employment contractWe are working in hybrid mode, three days of work from the officeWe offer a supportive feedback-based culture where respect and integrity guide us in what we doAn inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working togetherFree to Be, Inclusion & DiversityAs a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.If you like what you have read and want to join our team then we would like to hear from you!#readytoapplyHiring Range:zł84,480.00 PLN - zł105,600.00 PLNannually