Hybrid HR First Contact Specialist – Tier 1 Support

gsknch; Poznań; Hybrid; PLN 94,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work model

Childcare support

Private medical

Health & wellbeing programs

Development opportunities

Job summary

Haleon is seeking an HR First Contact Solutions Specialist to handle employee and manager queries, support absence management, prepare standard statements and letters, and manage employee documentation requests. You will escalate complex matters to the right teams and contribute to knowledge management for better self-service.

Based in Poznań, Poland with additional location in Levice, Slovakia, the role is grade 9 with a salary range PLN 94,213.00 – PLN 129,542.60 and a hybrid work model.

Qualifications

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Fluency in Slovak and English.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.

Responsibilities

• Manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with service standards.
• Support absence management by guiding Employees and Managers on standard processes and document updates.
• Prepare standard statements and letters, including reference, using approved templates.
• Respond to employee documentation requests, risk management and audit requests with accurate information and escalation of sensitive items.
• Contribute to knowledge management by using approved guidance and identifying content gaps.

Skills

HR operations

Communication

Data privacy

HR systems

Slovak & English

Tools

Workday

ServiceNow

Job description

Haleon is seeking an HR First Contact Solutions Specialist to handle employee and manager queries, support absence management, prepare standard statements and letters, and manage employee documentation requests. You will escalate complex matters to the right teams and contribute to knowledge management for better self-service.

Based in Poznań, Poland with additional location in Levice, Slovakia, the role is grade 9 with a salary range PLN 94,213.00 – PLN 129,542.60 and a hybrid work model.