HR First Contact Specialist - Hybrid & Growth

Haleon; Poznań; Hybrid; PLN 94,000 - 130,000; Full time

Benefits offered by this job

Annual bonuses

Hybrid@Haleon

Childcare support

Life Insurance

Health & Wellbeing

Development Opportunities

Job summary

Haleon, a world‑class consumer health company, seeks a skilled HR First Contact Solutions Specialist for Poznań, Poland with secure Slovak and English language support. You will handle Tier1 HR queries, manage absence processes, prepare standard letters, and respond to documentation requests while safeguarding data privacy.

The role sits within People Solutions, offering hybrid work, and opportunities to contribute to knowledge management and risk/audit support across HR domains.

Qualifications

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
• Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
• Fluency in Slovak and English.

Responsibilities

• You will manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with agreed service standards.
• You will support absence management by guiding Employees and Managers on standard processes, documentation requirements and case updates.
• You will prepare standard statements and letters, including reference, using approved templates.
• You will respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating sensitive or complex items where needed.
• You will contribute to knowledge management by using approved guidance, identifying content gaps and sharing feedback to improve self-service and consistency.

Skills

HR Ops

People Services

Shared Services

Customer service

Data privacy

Fluency Slovak & English

Tools

Workday

ServiceNow

Job description

Haleon, a world‑class consumer health company, seeks a skilled HR First Contact Solutions Specialist for Poznań, Poland with secure Slovak and English language support. You will handle Tier1 HR queries, manage absence processes, prepare standard letters, and respond to documentation requests while safeguarding data privacy.

The role sits within People Solutions, offering hybrid work, and opportunities to contribute to knowledge management and risk/audit support across HR domains.