HR First Contact Solutions Specialist - Italy

gsknch; Poznań; On-site; PLN 91,000 - 125,000; Full time

Benefits offered by this job

Annual bonuses

Hybrid@Haleon

Childcare support

Life Insurance and Private Medical

Health and Wellbeing

Development Opportunities

Job summary

Haleon Poland-based role as HR First Contact Solutions Specialist focuses on Tier1 HR queries and employee support using Workday and ServiceNow. You will manage absence processes, prepare standard letters, and escalate complex items while ensuring data privacy and process compliance.

Based in Poznań, Poland, the role offers annual bonuses, hybrid work options, childcare support, and a broad benefits package. Fluency in Italian and English is required.

Qualifications

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
• Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
• Fluency in Italian and English.

Responsibilities

• Manage Tier1 HR queries across all HR areas, ensuring cases are recorded, updated and resolved.
• Support absence management by guiding Employees and Managers on standard processes and documentation.
• Prepare standard statements and letters using approved templates.
• Respond to employee documentation requests, risk management and audit requests by gathering information and escalating complex items.
• Contribute to knowledge management by using approved guidance and sharing feedback.

Skills

HR Operations

People Services

Shared Services

Customer Service

Administrative Support

Tools

Workday

ServiceNow

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

HR First Contact Solutions Specialist- Italy

About the role

HR First Contact Solutions Specialist, as a part of People Solutions team, Tier1 role, is responsible for handling Employee and Manager queries, supporting absence management, preparing standard statements and letters, managing employee documentation requests, responding to risk management and audit requests, and contributing to knowledge management.

We'll trust you to provide accurate, timely, and Employee-focused support as the first point of contact for HR-related questions. You will use approved process guidance and knowledge articles to resolve standard queries, support Employees and Managers, and elevate complex matters to the right teams.

Role responsibilities:

• You will manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with agreed service standards.
• You will support absence management by guiding Employees and Managers on standard processes, documentation requirements and case updates.
• You will prepare standard statements and letters, including reference, using approved templates.
• You will respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating sensitive or complex items where needed.
• You will contribute to knowledge management by using approved guidance, identifying content gaps and sharing feedback to improve self-service and consistency.

Why you?

Basic Qualifications:

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
• Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
• Fluency in Italian and English.

What we offer?

• Annual bonuses that reflect Haleon's performance
• Hybrid@Haleon - our philosophy to hybrid work and supporting individuals work/life balance
• Childcare support - we offer enhanced maternity and paternity paid leave options for those important times as well as childcare options
• Life Insurance and Private Medical Package - with additional preventive healthcare services for employees to provide protection and peace of mind
• Health and Wellbeing - programmes that take care of you physically and mentally
• Development Opportunities - future-ready training, so your skills are always up to date within your role and company's structure

Location - this role is based in: Poznań, Poland

This position is a grade: 9

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

PLN 91 029,00 - PLN 125 164,60

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.

Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during th