HR First Contact Solutions Specialist - Italy

Haleon; Poznań; Hybrid; PLN 91,000 - 125,000; Full time

Benefits offered by this job

Annual bonuses that reflect Haleon’s性能

Hybrid@Haleon

Childcare support

Life Insurance and Private Medical

Health and Wellbeing

Development Opportunities

Job summary

Haleon in Poznań, Poland, is hiring an HR First Contact Solutions Specialist for the People Solutions team. You will handle Employee and Manager queries, support absence management, prepare standard statements, manage documentation requests, and escalate complex items as needed.

The role emphasizes accuracy, timeliness, and employee-centric service. The position requires fluency in Italian and English, with experience in HR operations and ticketing tools such as Workday and ServiceNow.

Qualifications

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
• Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
• Fluency in Italian and English.

Responsibilities

• Provide Tier1 HR queries coverage across all HR areas, ensuring cases are recorded, updated and resolved per service standards.
• Support absence management by guiding Employees and Managers on standard processes and documentation.
• Prepare standard statements and letters, including references, using approved templates.
• Respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating complex items.
• Contribute to knowledge management by using approved guidance and sharing feedback to improve self-service.

Skills

HR Operations

HR query management

Absence support

HR documentation

Data privacy

Workday

ServiceNow

Communication skills

Italian & English

Tools

Workday

ServiceNow

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

HR First Contact Solutions Specialist- Italy About the role HR First Contact Solutions Specialist, as a part of People Solutions team, Tier1 role, is responsible for handling Employee and Manager queries, supporting absence management, preparing standard statements and letters, managing employee documentation requests, responding to risk management and audit requests, and contributing to knowledge management. We’ll trust you to provide accurate, timely, and Employee-focused support as the first point of contact for HR-related questions. You will use approved process guidance and knowledge articles to resolve standard queries, support Employees and Managers, and elevate complex matters to the right teams.

Role responsibilities

• This role will provide you the opportunity to lead key activities to progress your career.
• Manage Tier1 HR queries covering all HR areas, ensuring cases are recorded, updated and resolved in line with agreed service standards.
• Support absence management by guiding Employees and Managers on standard processes, documentation requirements and case updates.
• Prepare standard statements and letters, including reference, using approved templates.
• Respond to employee documentation requests, risk management and audit requests by gathering accurate information and escalating sensitive or complex items where needed.
• Contribute to knowledge management by using approved guidance, identifying content gaps and sharing feedback to improve self-service and consistency.

Basic Qualifications

• Experience in HR Operations, People Services, Shared Services, customer service or administrative support.
• Good understanding of HR query management, case handling, absence support, standard HR documentation and data privacy requirements.
• Confidence working with HR systems and ticketing tools such as Workday and ServiceNow.
• Significant communication skills, attention to detail, Employee focus and ability to prioritise work in a high-volume service environment.
• Fluency in Italian and English.

What we offer?

• Annual bonuses that reflect Haleon’s performance
• Hybrid@Haleon - our philosophy to hybrid work and supporting individuals work/life balance
• Childcare support - we offer enhanced maternity and paternity paid leave options for those important times as well as childcare options
• Life Insurance and Private Medical Package - with additional preventive healthcare services for employees to provide protection and peace of mind
• Health and Wellbeing - programmes that take care of you physically and mentally
• Development Opportunities - future-ready training, so your skills are always up to date within your role and company’s structure

Location

Location - this role is based in: Poznań, Poland. This position is a grade: 9.

Salary

#Li-hybrid PLN 91 029,00 - PLN 125 164,60

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes. We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role.

Job Posting End Date

2026-11-20

Equal Opportunities

Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.