Hybrid English-Speaking Customer Service Associate

TE Connectivity Corporation; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Private medical healthcare package

Employee referral bonus

Multisport co-financing

Performance-based bonus plans

Extensive training and career growth

Job summary

TE Connectivity Corporation is seeking a Customer Service Associate with English for its Kraków office. You will act as the central contact for customers, coordinating inquiries and resolving issues while supporting the TE Energy interface.

Role involves proactive communication, service delivery execution, and collaboration with internal teams. Hybrid work model in Kraków is offered with a focus on customer satisfaction and process improvements.

Qualifications

• Experience in Customer Service desired.
• Fluency in English.
• Knowledge of SAP, MS Office, Salesforce.com is advantageous.

Responsibilities

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries.
• Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
• Manage escalations for your customers.
• Review quote and order requirements, blocks management, monitor critical shipments
• Follow up on quotes and quality issues
• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved

Skills

Fluency English

Customer focus

Team player

Time management

Prioritization

Problem solving

Negotiation skills

Resilience under pressure

Tools

SAP

MS Office

Salesforce.com

Job description

TE Connectivity Corporation is seeking a Customer Service Associate with English for its Kraków office. You will act as the central contact for customers, coordinating inquiries and resolving issues while supporting the TE Energy interface.

Role involves proactive communication, service delivery execution, and collaboration with internal teams. Hybrid work model in Kraków is offered with a focus on customer satisfaction and process improvements.