Hybrid Customer Experience & Relations Associate

TE Connectivity Ltd.; Kraków; Hybrid; PLN 50,000 - 85,000; Full time

Benefits offered by this job

Collaborative work environment

Extensive training and career growth

Life insurance

Private medical healthcare package

Employee referral bonus

Multisport co-financing

Performance-based bonus plans

Job summary

TE Connectivity Ltd. is seeking a Customer Service professional to act as the central liaison for energy customers, handling daily inquiries and delivering high-quality service. The role involves coordinating with field sales, internal support, and external clients to ensure satisfaction.

You will handle escalations, review quotes, monitor shipments, and strive for process improvements while maintaining a customer-first mindset in a hybrid Kraków office environment.

Qualifications

• Experience in Customer Service
• Fluency in English required
• Knowledge of SAP and Salesforce.com is advantageous
• Good time management and prioritization
• Able to adapt in a hybrid Kraków office environment

Responsibilities

• Point of contact for customers, ensuring timely follow-up and issue resolution
• Proactive communication with customers and internal teams to resolve matters
• Manage escalations, review quotes, monitor shipments, and follow up on quality issues
• Act as voice of the customer to internal support functions and participate in process improvements

Skills

Customer service

Fluent English

Time management

Organizational skills

Problem solving

Customer focus

Tools

SAP

MS Office

Salesforce.com

Job description

TE Connectivity Ltd. is seeking a Customer Service professional to act as the central liaison for energy customers, handling daily inquiries and delivering high-quality service. The role involves coordinating with field sales, internal support, and external clients to ensure satisfaction.

You will handle escalations, review quotes, monitor shipments, and strive for process improvements while maintaining a customer-first mindset in a hybrid Kraków office environment.