Customer Service Specialist

Talixo; Kraków; Hybrid; PLN 56,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Service discounts

Private healthcare Allianz

My Benefit Cafeteria

Multisport Card

Paid time off for development

Job summary

Talixo in Kraków, Poland, is seeking a Customer Service Specialist on a full-time basis (40 hours/week) to support drivers and customers, including weekend shifts. This maternity cover role emphasizes quick issue handling and proactive service improvements.

You will collaborate with cross-functional teams, participate in training, and help maintain high service levels while working in a hybrid setup with office in Lubicz 23, Kraków.

Qualifications

• 1–2 years of customer service or support experience.
• Excellent listening and communication in English.
• Ability to handle ambiguous situations with a solution-focused mindset.
• Willingness to work in shifts including some weekends.
• Supportive teammate with eagerness to learn.

Responsibilities

• Answer incoming requests via phone, email, and chat channels.
• Participate in regular training and provide feedback.

Skills

Active listening

English fluency

Customer service

Problem solving

Team player

Job description

About Talixo

Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travelers with reliable, high-quality rides, making their journeys easier and more enjoyable, from door to door. Since 2012, we've been helping travel brands create more connected journeys, and we're looking for people willing to go the extra mile.
Operating across two key locations: Krakow and Berlin, our cohesive teams - IT, Operations, Fleet, Pricing, Sales, Finance and HR - drive technological innovation, operational excellence, and organizational development. With a shared focus on refining processes and enhancing technology, while spearheading strategic growth initiatives, we seamlessly contribute to our collective success.

Objective of the Role:

Customer Service Specialists maintains the highest possible service levels for drivers and customers. Their objective is to provide seamless issues handling and to provide the best possible effort to prevent issues from happening in the first place. Additionally, the role is supposed to support the Manager is smaller projects and initiatives improving the customers’ experience and serve as support for more junior colleagues. This is a full-time job(40 hours per week, 8 hours per day) with periodic weekend coverage as business needs require. This role is a maternity cover replacement.

Responsibilities:

• Answering incoming requests via the available contact channels (Phone, Email, Chat)
• Participate in regular training and feedback session

Requirements:

• 1 – 2 years of previous working experience
• Exceptional active listening skills and fluency in written and spoken English, driven by a solution-focused and empathetic approach
• Confident in navigating ambiguous situations and making clear decisions when answers are not immediately obvious
• A collaborative team player with a strong desire for continuous learning and professional development
• Availability to work in a shift pattern, including some of the weekends.

What we offer:

• Hybrid Working (office located in Lubicz 23 in Kraków) 2 days office/ 3 days Home Office
• Employment contract, full time with trial period, fixed-term 1-2 years contract.
• Discounts for Talixo services
• Complimentary office amenities including fresh fruit, sandwiches etc.
• Additional Benefits : private healthcare Allianz, My Benefit Cafeteria, Multisport Card
• Additional paid time off - 3 days per year for professional development, well-being or volunteering
• Internal Learning and Development trainings available

Recruitment process:

• CV screening and candidate selection
• Screening call on Google Meet with Recruiter (only selected candidates)
• 1st stage Google Meet interview with Hiring Manager (only selected candidates)
• 2nd stage Google Meet interview with Hiring Manager and Senior Manager + Case Study (only selected candidates)
• Feedback
• Note: some of the interviews and recruitment process will be run in English.