Hybrid Customer Care Trainer | Elevate Support Skills

Ria Money Transfer; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work mode

Language courses

Udemy e-learning platform

Medical care package for the employee

Life insurance on preferential terms

Multisport card on preferential terms

Employee referral scheme

Job summary

Ria Money Transfer is seeking a Customer Care Trainer to educate our support and customer care teams by delivering seminars and interactive courses. You will develop instructional materials, conduct on-the-job coaching, and organize training for new hires, focusing on soft skills such as negotiation, communication, and leadership while tracking KPIs and outcomes.

Hybrid work arrangement with regular in-office sessions, and access to e-learning platforms such as Udemy, plus a medical care package

Qualifications

• Work experience as a Customer Care Trainer or similar role.
• Strong background experience in customer care positions.
• Knowledge of Learning Management Software (LMS).
• Familiarity with interactive learning activities.
• Excellent communication and presentation skills.
• BSc degree in Education, Human Resources, relevant field or equivalent.
• Additional certification in training is a plus.
• Schedule Availability

Responsibilities

• Develop digital and print educational material (e.g. videos and manuals).
• Organize classroom-style seminars about product features and care techniques.
• Conduct role-playing activities to develop interpersonal skills.
• Identify individual and team skills gaps.
• Schedule regular training sessions (monthly or quarterly).
• Ensure new hires take on basic care training courses, including communication and troubleshooting skills.
• Lead on coaching and mentorship within the team.
• Coordinate mentorship programs for new customer care experts.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Maintain updated records of training curricula and material.

Skills

Customer training

Coaching

Presentation skills

Leadership

Soft skills

Education

BSc in Education

Tools

LMS

Learning platforms

Job description

Ria Money Transfer is seeking a Customer Care Trainer to educate our support and customer care teams by delivering seminars and interactive courses. You will develop instructional materials, conduct on-the-job coaching, and organize training for new hires, focusing on soft skills such as negotiation, communication, and leadership while tracking KPIs and outcomes.

Hybrid work arrangement with regular in-office sessions, and access to e-learning platforms such as Udemy, plus a medical care package