Customer Service Representative - RIA Money Transfer

Euronet Payments Infrastructure; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Language courses

Udemy e-learning platform

Medical care package for the employee

Life insurance on preferential terms

Multisport card

Integration activities – ping pong in/

Employee referral scheme

Job summary

Ria Money Transfer seeks a customer service professional to deliver outstanding support, address inquiries, and resolve issues for customers in a fast-paced environment. The role emphasizes empathy, accurate record-keeping, and reliable communication with clients and colleagues.

The ideal candidate has English fluency and additional language skills, with at least 1 year in customer service, and a proactive, problem-solving mindset. This on-site opportunity offers competitive benefits in Poland.

Qualifications

• High school diploma or equivalent; college education preferred.
• Fluency in English and Spanish or Italian or German or Turkish.
• At least 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

Responsibilities

• Respond promptly and professionally to inbound calls and emails from customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to customers based on their needs.

Skills

English

Spanish

Italian

German

Turkish

Customer service

Communication

Education

High school diploma

College education preferred

Tools

MS Office

Internet navigation

Job description

About the role

This role will be responsible for providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Roles and responsibilities

• Respond promptly and professionally to inbound calls and emails from customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to customers based on their needs.

Requirements

• High school diploma or equivalent (college education preferred).
• Fluency in English and Spanish or Italian or German or Turkish (highly desired).
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

Benefits

• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the Freedom of Treatment service
• Life insurance on preferential terms
• Multisport card
• Integration activities – ping pong in the office, board games, volunteer projects
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.