Customer Care Representative with Spanish

Ria Money Transfer, INC.; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Medical care package for employee and

Life insurance on preferential terms

Language courses via eTutor

Udemy e-learning platform

Multisport card on preferential terms

Employee referral scheme

Job summary

Ria Money Transfer, a global payments company, is seeking a detail-oriented customer service professional fluent in English and Spanish. You will handle inquiries, resolve issues, and ensure a positive customer experience for English- and Spanish-speaking clients.

Responsibilities include responding to calls and emails, actively listening, and offering practical solutions while maintaining accurate records.

Qualifications

• Fluency in English and Spanish
• 1+ year of customer service or call center experience
• High school diploma or equivalent; college education preferred
• Proficiency in MS Office and internet navigation
• Ability to work flexible schedules and adapt to changing priorities

Responsibilities

• Respond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their transactions, needs, or issues.
• Listen actively and provide practical solutions in English and Spanish.
• Build and maintain relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while delivering excellent customer service.
• Make appropriate product or service recommendations based on customer needs.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for providing exceptional service to our Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to inbound calls and emails from English and Spanish-speaking customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions in English and Spanish.
• Build and maintain strong relationships with English and Spanish-speaking customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist English and Spanish-speaking customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to English and Spanish-speaking customers based on their needs.

POSITION REQUIREMENTS

• High school diploma or equivalent (college education preferred).
• Fluency in English and Spanish
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

PERKS & BENEFITS

• Medical care package for the employee and family with the ‘Freedom of Treatment’ service (by LUX MED)
• Life insurance on preferential terms (by WARTA)
• Language courses via eTutor
• Udemy e-learning platform
• Multisport card on preferential terms
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.