Hybrid Commercial CSR – Growth & Solutions Specialist

Avery Dennison; Brwinów; Hybrid; PLN 71,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Medical care

Employee capital plans

Transportation allowance 200 PLN

Lunch card (220 PLN)

Remote work allowance

Job summary

Avery Dennison in Brwinów is seeking a Commercial Customer Service Representative to link customers with internal teams and manage end-to-end interactions. The role focuses on resolving inquiries, coordinating with supply chain, and driving client satisfaction and growth within the Label and Packaging Materials Group.

This hybrid position requires 4+ years in internal sales or customer service, fluent Polish and English, and offers robust benefits and opportunities for development at our Brwinów

Qualifications

• Minimum of 4+ years of experience in internal sales or customer service.
• Fluent in Polish and English; Russian is a plus.

Responsibilities

• Serve as the primary contact for customers across channels (email, phone, live chat, presentations).
• Oversee end-to-end order processing and coordinate delivery with Planning and Logistics.
• Resolve complex customer inquiries and issues efficiently.
• Build trusted relationships with key accounts and identify cross-sell opportunities.
• Conduct warm outbound calls and track activities in the CRM.

Skills

Internal sales

Customer service

Polish language

English language

Education

University degree

Job description

Avery Dennison in Brwinów is seeking a Commercial Customer Service Representative to link customers with internal teams and manage end-to-end interactions. The role focuses on resolving inquiries, coordinating with supply chain, and driving client satisfaction and growth within the Label and Packaging Materials Group.

This hybrid position requires 4+ years in internal sales or customer service, fluent Polish and English, and offers robust benefits and opportunities for development at our Brwinów