Collections Specialist – Global Finance (Hybrid)

Ecolab; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Stock purchase

Lunch subsidy

Sport cards

Hybrid work model

Relocation support

Job summary

Ecolab in Krakow seeks a credit & collections professional to manage payments, account status, and disputes across a multinational customer base. You will work within a hybrid model, leveraging ERP systems and MS Office to maintain data integrity and deliver timely cash collection.

Strong analytical and communication skills are essential. The role requires 2+ years in credit/collections, a finance-related degree, and experience with large corporate clients.

Qualifications

• Degree in finance, accounting, business, or a related field.
• Experience with Microsoft Office (Word, Outlook, Excel, Access) and ERP systems.
• Min. 2 years of credit/collections experience.
• Customer service experience with large corporate customers and high-volume/multi-platform environments.
• Proficiency in analyzing financial data.

Responsibilities

• Proactively chase for payments through incoming and outgoing calls.
• Document and change account status, handle referrals, and transfer funds.
• Chase remittance for payments and provide copies.
• Initiate write-off requests following policy.
• Identify, resolve and escalate queries as necessary.
• Support cash account clearing by transferring funds as needed.
• Request credit notes and coordinate with billing resources.
• Manage refunds for overpayments and credit balances.
• Maintain data quality and system operation standards.
• Produce reports and provide collection-related reporting.
• Troubleshoot and resolve account issues driving payment delays.
• Support controls and SOX-compliant processes.

Skills

Verbal and written communication

Analytical thinking

Problem solving

Organizational skills

Time management

Independence

Customer service

Risk identification

Education

Finance/Accounting/Business degree or related

Tools

Microsoft Office

ERP systems

Job description

Ecolab in Krakow seeks a credit & collections professional to manage payments, account status, and disputes across a multinational customer base. You will work within a hybrid model, leveraging ERP systems and MS Office to maintain data integrity and deliver timely cash collection.

Strong analytical and communication skills are essential. The role requires 2+ years in credit/collections, a finance-related degree, and experience with large corporate clients.