Hybrid Collections Analyst (0–2 yrs) | Growth & Training

ACCA Careers; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Structured onboarding & Buddy program

Diversity & inclusion culture

Benefits package

Job summary

Deloitte is seeking a motivated Collections Associate to join the finance team in Kraków. You will manage the accounts receivable portfolio, pursue timely payments, and maintain strong client relationships across a global base.

The role requires 0–2 years in finance collections, familiarity with SAP/Oracle, and strong English (C1) with Swedish (B2). Hybrid work, onboarding, and development opportunities are offered in a multinational setting.

Qualifications

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Swedish (B2) required to effectively support a global customer base.

Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Skills

AR process knowledge

Communication skills

Analytical mindset

MS Office proficiency

English (C1)

Swedish (B2)

Tools

SAP

Oracle

Microsoft Office

Job description

Deloitte is seeking a motivated Collections Associate to join the finance team in Kraków. You will manage the accounts receivable portfolio, pursue timely payments, and maintain strong client relationships across a global base.

The role requires 0–2 years in finance collections, familiarity with SAP/Oracle, and strong English (C1) with Swedish (B2). Hybrid work, onboarding, and development opportunities are offered in a multinational setting.