Hybrid Business Analyst — Transformation & Change

Aviva Services Sp. z o. o.; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Performance Bonus

Private medical care (ENEL-MED)

Cafeteria system of benefits (MultiSoc

Additional parent privileges: baby-lea

Job summary

Aviva plc is hiring for their Aviva Services Excellence Centre in Warsaw, Poland. The role focuses on shaping business outcomes, delivering business analysis across projects, and ensuring proposed solutions meet business needs.

The team values change management, stakeholder engagement and data-driven decisions. We seek a Business Analyst with about 2–3 years of experience in complex environments, preferably in insurance or financial services, who can work at pace, lead discussions, and influence

Qualifications

• Proven experience as a Business Analyst covering all stages of the project lifecycle (approx. 2-3 years preferable).
• Experience of working on large scale assignments in complex environments and multiple stakeholders involved.
• Knowledge of change management processes along with a willingness to try new ways of working and solutions (fail fast).
• Good analytical, decision making and problem-solving skills combining with thinking out of box to drive innovations and deliver changes/outcomes.
• Ability to communicate/present to a variety of individuals with and influence business stakeholders whilst facilitating change.
• Ability to work at pace with resiliency and comfortable with leading, negotiating and influencing to drive necessary deliverables.
• Detailed knowledge and experience of application of business analysis tools and techniques.
• Preferable experience in insurance or financial institutions

Responsibilities

• Shaping and defining the business outcome
• Delivering the business analysis activities on projects and programmes
• Integrity and alignment of the proposed and chosen solutions with the business needs
• Identifying, owning and managing the specific key risks and/or IT controls and Business Protection standards
• Solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
• Recommending change based on expert know how and analysis of the business situation taking account of similar previous problems
• Supporting project resources by giving advice or by taking on accountability to resolve more complex problems
• Accountable for building and maintaining effective relationships with the project team as well as extended stakeholders – incl. sponsor, business representatives and others (subject matter experts, suppliers etc.)

Skills

Business Analysis

Stakeholder management

Change management

Analytical thinking

Communication skills

Job description

Aviva plc is hiring for their Aviva Services Excellence Centre in Warsaw, Poland. The role focuses on shaping business outcomes, delivering business analysis across projects, and ensuring proposed solutions meet business needs.

The team values change management, stakeholder engagement and data-driven decisions. We seek a Business Analyst with about 2–3 years of experience in complex environments, preferably in insurance or financial services, who can work at pace, lead discussions, and influence