Business Analyst

Aviva Services Sp. z o. o.; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Performance Bonus

Private medical care (ENEL-MED)

Cafeteria system of benefits (MultiSoc

Additional parent privileges: baby-lea

Job summary

Aviva plc is hiring for their Aviva Services Excellence Centre in Warsaw, Poland. The role focuses on shaping business outcomes, delivering business analysis across projects, and ensuring proposed solutions meet business needs.

The team values change management, stakeholder engagement and data-driven decisions. We seek a Business Analyst with about 2–3 years of experience in complex environments, preferably in insurance or financial services, who can work at pace, lead discussions, and influence

Qualifications

• Proven experience as a Business Analyst covering all stages of the project lifecycle (approx. 2-3 years preferable).
• Experience of working on large scale assignments in complex environments and multiple stakeholders involved.
• Knowledge of change management processes along with a willingness to try new ways of working and solutions (fail fast).
• Good analytical, decision making and problem-solving skills combining with thinking out of box to drive innovations and deliver changes/outcomes.
• Ability to communicate/present to a variety of individuals with and influence business stakeholders whilst facilitating change.
• Ability to work at pace with resiliency and comfortable with leading, negotiating and influencing to drive necessary deliverables.
• Detailed knowledge and experience of application of business analysis tools and techniques.
• Preferable experience in insurance or financial institutions

Responsibilities

• Shaping and defining the business outcome
• Delivering the business analysis activities on projects and programmes
• Integrity and alignment of the proposed and chosen solutions with the business needs
• Identifying, owning and managing the specific key risks and/or IT controls and Business Protection standards
• Solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
• Recommending change based on expert know how and analysis of the business situation taking account of similar previous problems
• Supporting project resources by giving advice or by taking on accountability to resolve more complex problems
• Accountable for building and maintaining effective relationships with the project team as well as extended stakeholders – incl. sponsor, business representatives and others (subject matter experts, suppliers etc.)

Skills

Business Analysis

Stakeholder management

Change management

Analytical thinking

Communication skills

Job description

Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre! Take a look at our job description - maybe it suits you or one of your friends? Do you have a passion for transformation? Do you like to challenge the status quo, think differently and look at ways technology can solve business problems? Are you dynamic, resilient and want to be involved in delivering change that drives Aviva strategy? At Aviva we love to constantly innovate and improve the experience, products, and services for the benefit our customers. Our change agenda isn’t just about technology; it’s wide and varied which means that you can work on projects and programmes across all business units. Our one team approach provides great opportunities for career development across the Aviva Group. Whilst you don’t need to be from a Financial Services background, it would be beneficial; we want to bring the best in class regardless of your specific industry experience. If you are motivated by making a difference, enjoy a variety of assignments, are keen to develop and have strong relationship building skills, we would love to hear from you!

What will you be doing?

• Shaping and defining the business outcome
• Delivering the business analysis activities on projects and programmes
• Integrity and alignment of the proposed and chosen solutions with the business needs
• Identifying, owning and managing the specific key risks and/or IT controls and Business Protection standards
• Solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
• Recommending change based on expert know how and analysis of the business situation taking account of similar previous problems
• Supporting project resources by giving advice or by taking on accountability to resolve more complex problems
• Accountable for building and maintaining effective relationships with the project team as well as extended stakeholders – incl. sponsor, business representatives and others (subject matter experts, suppliers etc.)

What we’re looking for:

• Proven experience as a Business Analyst covering all stages of the project lifecycle (approx. 2-3 years preferable)
• Experience of working on large scale assignments in complex environments and multiple stakeholders involved
• Knowledge of change management processes along with a willingness to try new ways of working and solutions (fail fast)
• Good analytical, decision making and problem-solving skills combining with thinking out of box to drive innovations and deliver changes/outcomes
• Ability to communicate/present to a variety of individuals with and influence business stakeholders whilst facilitating change
• Ability to work at pace with resiliency and comfortable with leading, negotiating and influencing to drive necessary deliverables
• Detailed knowledge and experience of application of business analysis tools and techniques
• Preferable experience in insurance or financial institutions

In Aviva Services Excellence Centre, we provide:

• Contract of employment
• Performance Bonus
• Private medical care (ENEL-MED)
• Cafeteria system of benefits (e.g. MultiSport card)
• Additional parent privileges: baby leave – 6 weeks leave for second parent
• Shortened working time after parental leave
• Employer-funded group insurance
• Employee Shares Plan
• Extra day off for birthday
• Paid time off to volunteer
• Additional leave acquired over the years in the company (even 5 days more in a year)
• Wellbeing Leave - additional two weeks paid leave after 10 years of service
• Psychological support consultations
• Access to the e-learning platforms
• Internal employee referral program
• Hybrid working model from Poland with a few days in Warsaw office per month
• Attractive office location in Warsaw - Gdaōni Business Center
• Additional entitlements for people with disabilities - Work Without Barriers
• Work environment that promotes diversity - Diversity Charter

We do not require from candidates the date of birth, marital status and attached photos to your CV. We encourage all individuals regardless of gender to apply. We’re inclusive - we welcome applications from people with diverse backgrounds and experiences. Research tells us that women, particularly, feel this way. So, regardless of gender,

Aviva is for everyone! We’ve been ranked the #1 Best Workplace in Poland for a second year in a row and a top choice for Millennials by Great Place to Work®! As a signatory to the Diversity Charter, Aviva applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities. We do not require from candidates the date of birth, marital status and attached photos to your CV. We encourage all individuals regardless of gender to apply. Most of our people are smart working – spending also time in our office - combining the benefits of flexibility, with time together with colleagues. We’re inclusive - we welcome applications from people with diverse backgrounds and experiences. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.