Hybrid AR Disputes Analyst

ACCA Careers; Łódź; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work model

Individual training plan

Buddy program

Diversity & inclusion culture

Job summary

Deloitte Central Europe is seeking an Accounts Receivable Associate in Łódź to investigate and resolve customer deductions, ensuring revenue recovery and process improvements. You will liaise with customers and internal teams to validate disputes and negotiate resolutions.

The role emphasizes root-cause analysis, data gathering from ERP systems, and meticulous documentation. A dynamic, collaborative environment with hybrid work and development opportunities awaits.

Qualifications

• 0–2 years of experience in Finance Customer Service or related financial analysis role.
• Strong verbal and written communication with internal/external stakeholders.
• Strong analytical and problem-solving skills including root cause analysis.
• Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) preferred; advanced Excel.
• Proficiency in English (B2) and Dutch (B1).

Responsibilities

• Dispute Investigation: own portfolio of customer deductions such as short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: research and analyze data from ERP, portals, customer systems, and proof of delivery to assess validity of disputes.
• Customer & Internal Communication: engage with customers and internal teams via phone and email to gather information and negotiate resolutions.
• Documentation Management: maintain supporting documentation to approve credits or deny/collect on invalid deductions.
• Resolution & Recovery: process credits or coordinate with Collections for recovery on invalid claims.
• Trend Analysis & Reporting: track dispute trends and recommend preventative measures.
• Process Improvement: identify and implement improvements to prevent recurring disputes.

Skills

Accounts Receivable

Root cause analysis

Communication skills

Analytical thinking

ERP systems knowledge

Excel proficiency

Tools

SAP

Oracle

NetSuite

Excel

Job description

Deloitte Central Europe is seeking an Accounts Receivable Associate in Łódź to investigate and resolve customer deductions, ensuring revenue recovery and process improvements. You will liaise with customers and internal teams to validate disputes and negotiate resolutions.

The role emphasizes root-cause analysis, data gathering from ERP systems, and meticulous documentation. A dynamic, collaborative environment with hybrid work and development opportunities awaits.