HRIS & Benefits Administration Specialist (F/M/X)

SEPHORA; Warszawa; Híbrido; PLN 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits cafeteria

Flexible working hours

Occasional home office

Upskilling trainings

Descripción de la vacante

SEPHORA seeks an HRIS & Benefits Administration Specialist to provide day-to-day support for HR systems and manage the benefits portfolio. You will work with HR, HRIS and HRIT teams to ensure smooth operation and effective user support.

Key responsibilities include incident management, project support for new tools, user testing and documentation. Fluency in Polish and English (B2+), strong MS Office skills, and cross-functional collaboration are essential.

Formación

• Polish fluent; English B2+ required for international environment.
• Strong MS Office skills, especially Excel and PowerPoint.
• Tech-savvy with ability to quickly learn new IT systems.
• Excellent communication; proactive, customer-focused mindset.

Responsabilidades

• Provide daily support to HRIS end users and act as first point of contact.
• Troubleshoot system issues and coordinate resolution with IT and vendors.
• Manage incidents and requests via ticketing system to meet SLAs.
• Support HRIS projects and rollout of new HR tools.
• Participate in testing, data validation, and configuration activities.
• Create user guides, FAQs, and change communications for HR systems.
• Coordinate local benefits and wellbeing portfolio and ROI tracking.

Conocimientos

Polish (fluent)

English (B2+)

MS Office

IT problem solving

User communication

Cross-functional collaboration

Herramientas

MS Excel

PowerPoint

ServiceNow (ticketing)

SAP SuccessFactors (nice to have)

Descripción del empleo

Role Purpose

The HRIS & Benefits Administration Specialist is responsible for providing day-to-day operational support for HR systems and managing the company’s benefits and wellbeing portfolio. The role combines strong technical aptitude, user-centric service delivery, and close collaboration with HR, HRIS, and HRIT teams.

Key Responsibilities

• Provide daily support to end users of HR systems and tools, acting as a first point of contact for HRIS-related inquiries
• Troubleshoot system issues and coordinate resolution, including collaboration with HRIT and external vendors
• Work with a ticketing system (e.g. ServiceNow) to manage incidents, requests, and system enhancements in line with SLAs
• Support and actively contribute to project teams involved in the implementation of new HR tools and the development of existing HRIS solutions
• Participate in user testing, data validation, and system configuration activities
• Support change management initiatives by creating, updating, and maintaining user guides, manuals, FAQs, and other navigation materials for HR systems
• Ensure clear, user-friendly communication of system changes and enhancements
• Knowledge of SAP SuccessFactors is considered a strong asset.
• Coordinate and manage the local benefits and wellbeing portfolio
• Monitor and analyze ROI of benefits, including employee satisfaction, utilization, and perceived usefulness
• Track market trends and best practices in benefits and wellbeing to ensure competitiveness and relevance
• Support the implementation and development of new or existing benefits, including employee communication and documentation
• Drive wellbeing initiatives and actively engage employees through the cafeteria / benefits platform

Required

• Fluent Polish, English proficiency at minimum B2 level, with the ability to work effectively in an international environment
• Strong proficiency in MS Office, particularly Excel and PowerPoint
• Tech savvy, with the ability to quickly learn and efficiently navigate new IT systems and tools
• Strong systems orientation and ease in troubleshooting technology-related issues
• Excellent communication skills, with the ability to explain technical topics in a clear and user-friendly way
• Strong focus on internal customer experience, with a proactive and solution-oriented mindset
• Ability to work effectively across teams and functions

Personal Attributes

• Detail-oriented and well-organized
• Service-minded with strong ownership and accountability
• Collaborative team player with a continuous improvement mindset

Our offer:

• Stable employment based on employment contract through an external company
• Benefits cafeteria
• Flexibility with working hours and an option of occasional home office
• Trainings, upskilling
• Plenty of opportunities to work with international teams (mostly with France and Czechia)