HR Specialist/Senior Specialist (fixed-term contract)

ING Hubs B.V. sp. z o.o. Oddział w Polsce; Katowice; On-site; PLN 79,236 - 106,020; Full time

Job summary

ING Hubs Poland is hiring for an HR data management specialist within our international People Services team, focusing on employee lifecycle administration and data accuracy. You will work across HR systems and collaborate with stakeholders to ensure smooth operations.

This role values German language skills (B2+/C1), agile mindset, and continuous improvement, with exposure to Workday and ServiceNow. The team operates in a multinational environment and supports ING employees globally.

Qualifications

• Minimum of 3 years of experience in a Shared Services environment, preferably HR data management.
• Solid experience with HR systems and data management.
• Ability to build relationships with stakeholders.
• Experience planning and coordinating team activities.

Responsibilities

• Manage HR administration processes related to employee lifecycle events.
• Maintain accuracy of employee data and documentation.
• Prepare employment contracts and related paperwork.
• Handle employee inquiries and collaborate with managers.
• Maintain knowledge base content for employees and HR.
• Support onboarding and training of new team members.
• Assist in policy, procedure and system implementations.

Skills

HR data management

Shared Services

Stakeholder management

Process improvement

Tools

Workday

ServiceNow

Job description

ING Hubs Poland is hiring! The expected salary for this position: 7 100–9 500 zł gross. The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

Qualifications

• Open to working under a fixed‑term contract.
• Minimum of 3 years of experience in a Shared Services environment, preferably within HR data management processes (employee lifecycle administration).
• Solid experience with HR systems and processes, with a strong focus on data management.
• Proven ability to build and maintain positive relationships with internal and external stakeholders.
• Experience in planning and coordinating team activities based on workload and priorities.
• Exposure to transition activities, including documentation preparation/review and process & tools setup.
• Ability to structure processes and drive execution effectively.
• Strong communication skills, with a proactive and collaborative mindset.
• High level of accuracy, structured way of working and attention to detail.
• Ability to work effectively in an international and multicultural environment.

Extra points will be awarded for:

• Very good written and spoken German (B2+/C1).
• Experience in Agile, operational management, quality management and risk management.
• A continuous improvement mindset and curiosity to enhance processes in an agile way.
• Practical knowledge of Workday and ServiceNow.
• Knowledge of German labour law and employment regulations.
• Proficiency in Microsoft Office tools.
• Ambition to contribute to building ING’s global People Services Centre.
• Strong problem‑solving and decision‑making skills.

Responsibilities

• Managing HR administration processes related to employee lifecycle events (hire, change, separation).
• Maintaining and ensuring accuracy of employee data.
• Preparing employment contracts and related documentation.
• Handling employee inquiries and cooperating closely with managers.
• Maintaining and updating knowledge base content for employees, managers, and HR.
• Supporting onboarding and training of new team members.
• Assisting in the implementation of policies, procedures and systems.

About the team

The People Services Team provides first‑ and second‑line support for ING employees in Germany, covering areas such as hiring, separations, job changes, payroll, absences, and employee data management. We operate within established frameworks such as quality management, escalations handling, continuous improvement, and SME expertise. Our teams are organized in agile squads, enabling a high degree of autonomy, ownership, and flexibility.

Job architecture

The role naming convention in the global ING job architecture will be “Customer Loyalty MemberV”.