HR Operations Specialist - SAP SuccessFactors

Ernst & Young Advisory Services Sdn Bhd; Łódź; On-site; PLN 80,000 - 110,000; Full time

Job summary

EY GDS Poland is seeking an HR Operations Specialist focused on SAP SuccessFactors to provide first-line HR support to employees and managers. You will administer employee lifecycle processes, process HR transactions, maintain accurate data and coordinate approvals.

You will use SAP SuccessFactors to support self-service, ensure confidentiality and compliance, and collaborate with HR stakeholders to drive data quality and process improvements.

Qualifications

• 2–3 years of experience in HR Operations, HR Shared Services, Administration or a similar employee support role.
• Experience providing first-line HR support and administering employee lifecycle processes, including onboarding, employee changes, leave administration and offboarding.
• Experience working with SAP SuccessFactors, preferably Employee Central, or another core HR system, including employee data maintenance and workflow processing.
• Strong communication, stakeholder management and customer service skills.
• Ability to manage multiple priorities with accuracy, confidentiality and a problem-solving mindset.
• Fluent English, written and spoken.

Responsibilities

• Providing first-line HR support to employees and managers on HR processes, policies, systems and employee lifecycle activities.
• Processing employee lifecycle transactions in SAP SuccessFactors, including hires, data and job changes, leaves of absence and terminations.
• Reviewing requests, initiating workflows and coordinating approvals in line with defined processes and service level agreements.
• Maintaining accurate employee data and organizational records while ensuring confidentiality and compliance.
• Supporting employees and managers with SAP SuccessFactors self-service and resolving transaction or system issues.
• Preparing HR documentation and escalating complex or non-standard requests to the relevant teams.
• Supporting data quality, reporting and continuous improvement in collaboration with HR stakeholders.

Skills

English fluency

Communication

Customer service

Stakeholder management

Tools

SAP SuccessFactors

Employee Central

Job description

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HR Operations Specialist - SAP SuccessFactors

Other locations: Primary Location Only

Date: 1 Sept 2026

Requisition ID: 1739882

HR Operations Specialist – SAP SuccessFactors

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

As an HR Operations Specialist with a focus on SAP SuccessFactors, you will provide first-line HR support to employees and managers and administer employee lifecycle processes. You will use SAP SuccessFactors to process HR transactions, maintain accurate employee data, coordinate approvals and deliver consistent employee experience.

Your key responsibilities

• Providing first-line HR support to employees and managers on HR processes, policies, systems and employee lifecycle activities.
• Processing employee lifecycle transactions in SAP SuccessFactors, including hires, data and job changes, leaves of absence and terminations.
• Reviewing requests, initiating workflows and coordinating approvals in line with defined processes and service level agreements.
• Maintaining accurate employee data and organizational records while ensuring confidentiality and compliance.
• Supporting employees and managers with SAP SuccessFactors self-service and resolving transaction or system issues.
• Preparing HR documentation and escalating complex or non-standard requests to the relevant teams.
• Supporting data quality, reporting and continuous improvement in collaboration with HR stakeholders.

Skills and attributes for success

To succeed in this role, you will bring strong attention to detail, a service-oriented mindset and confidence in working with HR data and systems. You are comfortable managing multiple transactions, following structured workflows and supporting employees and managers in a fast-paced environment.

To qualify for the role, you must have

• 2–3 years of experience in HR Operations, HR Shared Services, Administration or a similar employee support role.
• Experience providing first-line HR support and administering employee lifecycle processes, including onboarding, employee changes, leave administration and offboarding.
• Experience working with SAP SuccessFactors, preferably Employee Central, or another core HR system, including employee data maintenance and workflow processing.
• Strong communication, stakeholder management and customer service skills.
• Ability to manage multiple priorities with accuracy, confidentiality and a problem-solving mindset.
• Fluent English, written and spoken.

Ideally, you’ll also have

• Practical experience with SAP SuccessFactors Employee Central, including employee data management, workflows, role-based permissions or employee and manager self-service.
• Experience working in a shared services, global business services or international environment.
• Knowledge of HR data management, data quality, organizational structures and service delivery best practices.
• Experience supporting process improvement, system testing, reporting or knowledge management initiatives.
• Proficiency in Microsoft Office tools, particularly Excel.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.