Junior HR Generalist

Ernst & Young Advisory Services Sdn Bhd; Łódź; On-site; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Continuous learning

Success as defined by you

Transformative leadership

Diverse and inclusive culture

Job summary

EY GDS Poland is seeking a Junior HR Generalist to support day-to-day HR operations and the employee lifecycle, providing first-line support to employees and managers across HR processes. You will play a key role in ensuring accurate administration, timely case resolution and a positive employee experience while gaining exposure to a broad range of HR activities.

You will assist onboarding, data management, job changes, leaves of absence, benefits administration and offboarding, maintaining high

Qualifications

• 2-3 years of experience in HR Ops or a similar HR support role.
• Experience providing first-line HR support for processes or HR operations.
• Understanding of employee lifecycle activities, including onboarding and offboarding.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities with accuracy and deadlines.
• Good analytical and problem-solving skills.
• Fluent English (written and spoken).

Responsibilities

• Providing first-line support to employees and managers through HR service channels, responding to queries related to HR processes, policies, systems and employee lifecycle activities.
• Supporting onboarding, employee data management, job changes, leaves of absence, benefits administration or offboarding.
• Processing employee lifecycle transactions and maintaining employee records in HR systems with a high level of accuracy and attention to detail.
• Managing and updating tickets, requests and cases within HR case management platforms, ensuring compliance with service level agreements.
• Preparing and maintaining HR documentation, employee letters, templates and process records in line with company standards and compliance requirements.
• Escalating complex or non-standard cases to senior team members while ensuring timely follow-up and resolution.
• Collaborating with HR teams, stakeholders and business partners to ensure effective and consistent service delivery.

Skills

Customer service mindset

English fluency

Multitasking

Stakeholder management

Problem solving

Attention to detail

Tools

Workday

ServiceNow

SAP

Job description

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Let us introduce you the job offer by EY GDS Poland - a member of the global integrated service delivery center network by EY.

The opportunity

As a Junior HR Generalist, you will support day-to-day HR operations and employee lifecycle activities, providing first-line support to employees and managers across HR processes. You will play a key role in ensuring accurate administration, timely case resolution and a positive employee experience while gaining exposure to a broad range of HR activities.

Your key responsibilities

• Providing first-line support to employees and managers through HR service channels, responding to queries related to HR processes, policies, systems and employee lifecycle activities.
• Supporting one or more HR operational areas such as onboarding, employee data management, job changes, leaves of absence, benefits administration or offboarding.
• Processing employee lifecycle transactions and maintaining employee records in HR systems with a high level of accuracy and attention to detail.
• Managing and updating tickets, requests and cases within HR case management platforms, ensuring compliance with service level agreements.
• Preparing and maintaining HR documentation, employee letters, templates and process records in line with company standards and compliance requirements.
• Escalating complex or non-standard cases to senior team members while ensuring timely follow-up and resolution.
• Collaborating with HR teams, stakeholders and business partners to ensure effective and consistent service delivery.

Skills and attributes for success

To succeed in this role, you will bring a service-oriented mindset, strong organizational skills and a willingness to learn. You enjoy helping people, solving problems and working in a dynamic environment where attention to detail and customer experience are highly valued.

To qualify for the role, you must have

• 2-3 years of experience in Operations, Administration, HR Shared Services or a similar HR Ops and Admin support role.
• Experience providing first-line support for HR processes or administering at least one HR operational process.
• Understanding of employee lifecycle activities, including onboarding, employee changes and offboarding.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Good analytical and problem-solving skills.
• Fluent English (written and spoken).

Ideally, you'll also have

• Experience working with HR systems such as Workday, ServiceNow, SAP or similar platforms.
• Experience working in a shared services, global business services or international environment.
• Knowledge of HR processes, employee data management and service delivery best practices.
• Experience supporting process improvement, documentation management or knowledge management initiatives.
• Proficiency in Microsoft Office tools, particularly Excel.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations - Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It's yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.