HR Service Center Associate with German (on-site)

Abbott Laboratories; Warszawa; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Sports card

Life insurance

Private medical care

Stock purchase plan

Flexible working opportunities

Job summary

Abbott Laboratories in Warsaw, Poland, is seeking an HR Service Center Associate with fluent German to join its multi-lingual team. This on-site role supports Abbott employees globally, handling HR inquiries across multiple channels with a focus on accuracy and efficiency.

The candidate will work within HR Operations, leveraging tools like Salesforce and Workday, and contribute to high-volume, compliant HR processes while collaborating with a diverse, international team.

Qualifications

• Bachelor’s degree in Administration, Systems, Communications, Translation and Interpretation or similar.
• Desirable postgraduate or specialization in Human Resources and/or Customer Service.
• Fluent English and German; any additional European language would be a strong asset.
• Experience in HR and/or Customer Service across face-to-face or virtual channels.
• Managing multi-channel customer service platforms (phone, email and chat).
• Experience with customer management tools, Salesforce desirable.
• User-level experience in ERP tools/people management software like Workday desirable.
• Desirable in remote communication channels with global teams, in various languages and formats.

Responsibilities

• Solve requests from customers (Abbott employees globally, focused on region) across at least two of four channels (phone, chat, email, appointments) and in two or more languages, with German and English mandatory.
• Meet and adhere to pre-established schedules; high season from November to March.
• Maintain up-to-date knowledge through onboarding and ongoing trainings.
• Provide timely, accurate, and professional responses; focus on selected channels or scope of work.
• Collaborate with HR service center teammates to troubleshoot and resolve requests with urgency and efficiency.
• Identify blockages to service quality and share insights with management for improvements.
• Demonstrate strong customer service attitude with clear communication and listening skills.
• Focus on low-complexity, high-volume scope and concierge-style service; manage time effectively.
• Ensure cases comply with Corporate and Compliance standards.

Job description

JOB DESCRIPTION:

Abbottis a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working atAbbott

AtAbbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Careerdevelopmentwith an international company where you can grow the career you dream of.
• Competitive salaries, bonus potential and excellent package of benefits (sports’ card, life insurance, private medical care, stock purchase plan, flexible working opportunities and many others).
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

For our global Abbott HR Service Center we are currently looking for an ambitious, people-orientedprofessional to join our multi-lingual team in Warsaw as an HR Service Center Associate with fluent German.

This is an offece-based postion requiring regular presence in our Warsaw, Mokotow location.

Purpose of the role:

• This role is empowered to surpass expectations by:collaborating, anticipating, driving to resolution and serving with care,compassionand confidence.Utilizing concierge service withefficiencyfor targeted scope of requests with strong focus onoperational excellenceand delivery to meet high volume demands.
• This role takesownershipof targeted scope and must driveefficiencyand productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitiveHR processes, tasks and inquiries. The role has strongcustomer servicefocus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.

What You’ll do:

• Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages, withGerman andEnglishbeing mandatory fluent.
• Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March.
• Ensure and always be up-to-date with the knowledge required for an effectiveperformanceof the functions, from the entire onboarding process and the subsequent technical and functionaltrainings.
• Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or escape requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency andefficiency.
• Identify Roadblocks to qualitycustomer serviceand in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements withmanagement.
• Demonstrate a right attitude towardscustomer servicecoupled withgood communication skills, accuracy and ability tolistenand interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high-volume work.
• Close focus on productivity, focus on concierge service,operational excellenceandtime management.
• Ensure delivered cases and applied processes comply with Corporate and Complianceethicalstandards.

Required qualifications and background:

• Bachelor’s degree in careers as Administration, Systems,Communications,Translation and Interpretationor similar.
• Desirable postgraduate or specialization inHuman Resourcesand/orCustomer Service.
• Languages:Fluent English and German, any additional European language (French, Spanish, Russian, Polish) would be a strong asset.
• Experience in working in areas such asHuman Resourcesand/orCustomer Servicethrough face-to-face or virtual channels.
• Managing multi-channelcustomer serviceplatforms (phone, email and chat).
• Working withcustomer management tools, desirableSalesforce.
• User-level experience inERPstools/people managementsoftware like Workday (desirable).
• Desirable in remotecommunicationchannels with global teams, in various languages and formats.

Follow your career aspirations toAbbottfor diverse opportunities with a company that can help you build your future and live your best life.Abbottis an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook atwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

HR Operations

DIVISION:

CHR Corporate Human Resources

LOCATION:

Poland > Park Postepu : Building B

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable