HR Operations Manager

DLA Piper; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Job summary

DLA Piper in Warsaw, Poland, is seeking an HR Operations Manager for the GSC HR stream to deliver high-quality, timely support for HR processes and systems. You will lead day-to-day activities, monitor performance, and drive medium- and short-term plans in line with the GSC HR strategy.

You will coach teams, manage escalations, partner with global process owners, and implement process improvements while ensuring service standards and stakeholder satisfaction across the organisation.

Qualifications

• Experience in HR operations and process delivery.
• Proven people management and change leadership.
• Strong understanding of HR processes and systems.
• University degree in management or business discipline.
• Excellent English communication and stakeholder management.
• Advanced knowledge of MS Excel and Office 365 tools.
• Familiarity with HR information systems and data reporting tools.
• Knowledge of SAP SuccessFactors and ServiceNow is preferred.

Responsibilities

• Oversee HR operations and deliver medium- and short-term plans.
• Manage escalated service issues and root cause analysis.
• Collaborate with global process owners to improve service quality and timelines.
• Lead process transitions and continuous improvement projects.
• Coordinate cross-functional integration and cost-effective solutions.
• Monitor performance metrics and calibrate KPIs as needed.
• Provide leadership, training, and team development; support budget processes.

Skills

People management

Leadership

English skills

Communication

Problem solving

Prioritization

Team collaboration

Self-starter

Organizational skills

Education

University degree in management

Tools

Office 365

MS Excel

Power BI

HRIS

ServiceNow

SAP SuccessFactors

Job description

HR Operations Manager of the GSC HR stream ensures the delivery of high-quality and timely support services related to DLA Piper’s HR processes and systems. This role leads on all day-to-day activities to deliver medium- and short-term plans in line with the GSC HR strategy, ensuring all key performance metrics are being met, while leading the entrusted teams, providing direction to team members, monitoring workload and making decisions to ensure priorities are delivered sustainably at the same time.

Main duties and responsibilities

• Oversee HR operations in entrusted processes area and lead on all day-to-day activities to execute medium- and short-term plans in line with the GSC HR strategy, ensuring all relevant company standards and guidelines are met in process execution and the team is adequately coached on the quality standards
• Manage escalated service issues, monitor root cause analysis and remediation actions, regularly report on substandard service delivery; provide guidance and approval related to escalations to the direct reports and other people as delegated
• Closely cooperate with Senior Manager, global process owners & leads to drive efficiency, improve quality and timelines of service and remove structural issues impacting the service
• Manage process transitions, continuous improvement actions and other projects within entrusted processes area
• Facilitate integration with other functional areas including seeking opportunities for cross-team cost-effective solutions. Pay attention to the trends that might impact ways of working and service delivery
• Actively monitor and notify Senior Manager about a need to calibrate relevant performance metrics to assess team performance, quality of provided services, process efficiency and compliance with agreed service standards
• Drive regular service performance reviews, covering aspects of current performance (timelines, accuracy, volume, etc), demand/supply including relevant capability & capacity gaps, technology advancements, service complaints and efficiency. Coach others to incorporate different perspectives and seeks multiple sources to fully understand and solve problems
• Analyse performance data to identify, design and implement improvements in process and work organisation including active participation in technology implementations
• Take on leader's responsibilities: drive employee engagement across the team, ensure the team is capable, facilitate equitable access to training and development opportunities and leverage training resources, recruit new members and ensure their integration in the team, measure and evaluate individual and team performance, provide ongoing feedback, manage employee issues (with HR consultation), support Senior Manager in salary review and budgeting process, encourage open communication, promote well-being and build an environment and culture of support, collaboration, equality and trust

About You

• Relevant experience working in HR area. Transition experience and proven track record in managing mid to large scale operations including continuous improvement will be a strong asset
• Experience in people management, with proven experience or ability to manage the team during periods of continuous change
• Thorough understanding of relevant HR processes
• University degree, preferably in management, or other business discipline is desirable
• Good knowledge of Office 365 tools and advanced knowledge of MS Excel. IT-savvy, familiar with HR information systems and applicant tracking systems, workflow/service desk solutions (e.g. ServiceNow) and data reporting tools (e.g. Power BI). Knowledge of SAP SuccessFactors and ServiceNow is strongly preferred
• Strong written and verbal English skills to ensure clear communication in a global work environment
• Capable to communicate clearly with team members, as well as interact appropriately and effectively with clients and senior stakeholders, including expectations management skills
• Strong interpersonal, people management and leadership skills and ability to work in international diversified professional environment
• Excellent skills in managing entrusted substantive area, incl. problem solving, priority setting, planning, delegation, managing and evaluating work capabilities, with focus both on providing accurate and timely service to internal and external customers, and on supporting the team. Self-starter
• Strong drive and a consistently positive and collaborative attitude and a ‘can do’ approach while being able to work well on own initiative and as part of a wider team

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.