Hotel PMS Installations & Training Specialist

Planet; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking a PMS Installations Specialist to install our property management software for hotel clients and train their teams. You will troubleshoot issues during and after installation, guiding reception staff and leveraging Teams for remote training.

We value hotel industry experience, a willingness to learn IT, and a customer-centric mindset. The role combines on-site and remote work within a hybrid model with three days in the Warsaw office.

Qualifications

• Hotel industry background is required or highly relevant experience.
• Ability to communicate clearly with customers via Teams calls or video calls.
• Experience in hospitality, customer service or technical helpdesk.
• Willingness to learn IT concepts and adopt new technologies.
• Ability to work independently with organization and proactivity.
• Demonstrates reliability, honesty and strong service orientation.

Responsibilities

• Implement PMS software and train customers on its use (remote training via Teams).
• Troubleshoot installation issues and handle customer inquiries through resolution.
• Communicate clearly and maintain a friendly tone under pressure.
• Coordinate with third-party or internal teams for issue resolution.
• Maintain up-to-date progress in the tracking system for all installations.

Skills

French language

English language

Customer service

Technical troubleshooting

Training delivery

Remote training

Tools

Microsoft Teams

Job description

Planet is seeking a PMS Installations Specialist to install our property management software for hotel clients and train their teams. You will troubleshoot issues during and after installation, guiding reception staff and leveraging Teams for remote training.

We value hotel industry experience, a willingness to learn IT, and a customer-centric mindset. The role combines on-site and remote work within a hybrid model with three days in the Warsaw office.