Healthcare IT Support Engineer - Remote Poland

Employment International; Polska; Remote; PLN 45.000 - 75.000; Vollzeit

Zusammenfassung

Employment International is seeking a Customer Success Engineer to support healthcare IT systems in a remote Poland role. You will be the first point of contact, troubleshoot issues, and work with IT, Product, and Engineering teams to ensure high service quality.

Responsibilities include handling tickets, onboarding users, and contributing to knowledge base improvements while maintaining regulatory compliance and strong customer relationships.

Qualifikationen

• Bachelor’s degree in IT, Healthcare Informatics, or related field (or equivalent experience).
• Proven IT support experience, preferably in healthcare or clinical environments.
• Experience with ticketing systems and ITIL-based support processes.
• Familiarity with EMR and clinical software.
• Strong customer relationship and call center support skills.

Aufgaben

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
• Collaborate with IT, Product, and Engineering teams to elevate and resolve complex issues.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Assist with system updates, installations, and user onboarding for new software and hardware.
• Contribute to the continuous improvement of support processes and knowledge base.
• Ensure compliance with regulatory standards and internal IT policies.
• Support key customers and maintain positive relationships, providing updates and guidance as needed.

Kenntnisse

IT support experience

Customer relationship

Windows OS

Linux admin

Troubleshooting

Communication

Multi-tasking

Team collaboration

Ausbildung

Bachelor’s degree in IT/Healthcare Informatics

Tools

Ticketing systems

EMR software

Jobbeschreibung

Employment International is seeking a Customer Success Engineer to support healthcare IT systems in a remote Poland role. You will be the first point of contact, troubleshoot issues, and work with IT, Product, and Engineering teams to ensure high service quality.

Responsibilities include handling tickets, onboarding users, and contributing to knowledge base improvements while maintaining regulatory compliance and strong customer relationships.