Healthcare IT Support Analyst - 24/7 Global Coverage

GlobalLogic; Kraków; On-site; PLN 100,000 - 140,000; Full time

Benefits offered by this job

Relocation options

Learning & Development support

Inclusive work culture

Health benefits

Job summary

GlobalLogic Kraków is seeking a Technical User Support Analyst for Healthcare IT Support. You will respond to client issues, troubleshoot devices, networks, and software, and maintain knowledge bases to help clinicians and staff.

Join a team delivering 24/7/365 support, working with ServiceNow, Jira, and Windows environments, with opportunities for career growth and relocation across GlobalLogic's global healthcare portfolio.

Qualifications

• High school diploma or equivalent with 2+ years in HCIT support.
• Proficient English (C1) and one additional European language at C1.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide technical support to healthcare clients via phone and email.
• Troubleshoot mobile devices, Windows OS, and network issues.
• Document issues and resolutions using ServiceNow and similar systems.
• Ensure compliance with ITIL/Agile practices.

Skills

English C1

French or German

Education

High school diploma

Tools

ServiceNow

Jira

Zendesk

Remedy

Job description

GlobalLogic Kraków is seeking a Technical User Support Analyst for Healthcare IT Support. You will respond to client issues, troubleshoot devices, networks, and software, and maintain knowledge bases to help clinicians and staff.

Join a team delivering 24/7/365 support, working with ServiceNow, Jira, and Windows environments, with opportunities for career growth and relocation across GlobalLogic's global healthcare portfolio.