Desktop Support (Linux) Consultant

Employment International; Polska; Remote; PLN 45,000 - 75,000; Full time

Job summary

Employment International is seeking a Customer Success Engineer to support healthcare IT systems in a remote Poland role. You will be the first point of contact, troubleshoot issues, and work with IT, Product, and Engineering teams to ensure high service quality.

Responsibilities include handling tickets, onboarding users, and contributing to knowledge base improvements while maintaining regulatory compliance and strong customer relationships.

Qualifications

• Bachelor’s degree in IT, Healthcare Informatics, or related field (or equivalent experience).
• Proven IT support experience, preferably in healthcare or clinical environments.
• Experience with ticketing systems and ITIL-based support processes.
• Familiarity with EMR and clinical software.
• Strong customer relationship and call center support skills.

Responsibilities

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
• Collaborate with IT, Product, and Engineering teams to elevate and resolve complex issues.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Assist with system updates, installations, and user onboarding for new software and hardware.
• Contribute to the continuous improvement of support processes and knowledge base.
• Ensure compliance with regulatory standards and internal IT policies.
• Support key customers and maintain positive relationships, providing updates and guidance as needed.

Skills

IT support experience

Customer relationship

Windows OS

Linux admin

Troubleshooting

Communication

Multi-tasking

Team collaboration

Education

Bachelor’s degree in IT/Healthcare Informatics

Tools

Ticketing systems

EMR software

Job description

Location: Poland (Remote)

JOB DESCRIPTION:

About the job

Are you passionate about supporting healthcare IT solutions and ensuring that clinical and operational teams can rely on their systems every day? As a Customer Success Engineer, you will be the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. You’ll work closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve our support processes.

Responsibilities:

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
• Collaborate with IT, Product, and Engineering teams to elevate and resolve complex issues.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Assist with system updates, installations, and user onboarding for new software and hardware.
• Contribute to the continuous improvement of support processes and knowledge base.
• Ensure compliance with regulatory standards and internal IT policies.
• Support key customers and maintain positive relationships, providing updates and guidance as needed.

Skills, education and experience:

• Bachelor’s degree in IT, Healthcare Informatics, or related field (or equivalent experience)
• Proven IT support experience, preferably in healthcare or clinical environments
• Strong customer relationship and call center support skills
• Strong IT, networking, and general computer skills
• Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows
• Experience troubleshooting complex applications and software products
• Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration
• Familiarity with healthcare IT systems, including EMR and clinical software
• Experience with ticketing systems and ITIL-based support processes
• Knowledge of archival and storage media
• Excellent troubleshooting, diagnostic, and analytical skills
• Strong written and verbal communication skills
• Ability to manage multiple tasks, work under pressure, and collaborate across teams
• Flexibility to work varied hours and participate in on-call rotations

Recommended Qualifications

• Radiology Workflow experience a plus
• BA/ BS Degree
• Comp TIA Linux or RHCA or RHCT Certifications
• CCNA/CCNP
• Speaking different languages (applicable when hiring in the EU or OUS regions)