Healthcare IT Support Engineer

Meet Life Sciences Ltd.; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

Meet Life Sciences Ltd. in Poland is seeking a Customer Success Engineer to provide technical support for healthcare IT systems and liaise with IT, Product and Engineering teams to resolve incidents.

You will help maintain service quality and onboarding for new users. The role requires strong technical support background, excellent customer service, and interest in clinical systems, EMR platforms, and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent experience in IT/healthcare.
• Experience in IT support within healthcare, clinical, or medical technology.
• Strong customer service and relationship management skills in a technical support or call center environment.

Responsibilities

• Provide first- and second-line technical support for healthcare IT systems, diagnosing and resolving hardware, software, and system-related issues.
• Respond to user queries via phone, email, and ticketing platforms, ensuring timely and professional support.
• Monitor and manage incoming support tickets, prioritising incidents and directing them to the appropriate product or technical teams.
• Collaborate with IT, Product, and Engineering teams to investigate and resolve complex technical issues.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and support workflows.
• Assist with system updates, software installations, hardware configuration, and onboarding new users.
• Contribute to the ongoing improvement of support procedures, technical documentation, and knowledge-base resources.
• Ensure all support activities comply with relevant regulatory requirements and internal IT policies.
• Build and maintain strong relationships with key customers, providing regular updates, technical guidance, and effective issue resolution.
• Participate in a rotating support schedule and on-call arrangements to ensure consistent service coverage.

Skills

IT support

Healthcare IT

Customer service

Troubleshooting

Linux

Windows

Networking

EMR knowledge

Documentation

On-call support

Cross-functional collaboration

Incident management

Education

Bachelor's degree in IT / Healthcare Informatics or related

Tools

Ticketing systems

ITIL

Windows/Linux administration

Job description

Meet Life Sciences Ltd. in Poland is seeking a Customer Success Engineer to provide technical support for healthcare IT systems and liaise with IT, Product and Engineering teams to resolve incidents.

You will help maintain service quality and onboarding for new users. The role requires strong technical support background, excellent customer service, and interest in clinical systems, EMR platforms, and regulatory compliance.