Head of Delivery Team (Engineering) | f/m/d

ERGO; Warszawa; Hybrid; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Medical package

Flexible working hours

Remote working option

Workshops and training

CSR activities

Team-building activities

Dog-friendly Warsaw office

Job summary

ERGO Technology & Services S.A. (ET&S) leads cluster teams across the full application lifecycle, delivering stable, scalable IT systems aligned with architecture and compliance frameworks.

You will drive measurable business value through consistent delivery performance, technical excellence, and a culture of people development across multiple locations, with opportunities for travel and international collaboration.

Qualifications

• Requires university degree as listed.
• Several years of experience in technology and/or finance, ideally in international environments, especially insurance or IT consulting.
• Strong understanding of website technologies, CMS, digital architectures, integrations, APIs, and cloud‑based solutions.
• Proven experience leading delivery teams with collaboration, improvement, and accountability, with travel flexibility.
• Excellent communication and stakeholder management, service‑oriented toward internal partners.
• Experience in vendor management.

Responsibilities

• Plan, coordinate, and execute development, improvement, testing, and rollout of applications within the cluster, following architecture and quality standards.
• Ensure maintainability, stability, and operability of applications and platforms; support troubleshooting and incidents.
• Promote standard tools, frameworks, and architectural principles for cost‑effective delivery.
• Collaborate with product owners, architects, and business stakeholders to balance technical feasibility with business needs.
• Support project delivery by ensuring resources, technical readiness, and smooth transitions to operations.
• Contribute to strategic technology and business initiatives while ensuring IT security and data protection compliance.
• Manage collaboration with external service providers and delivery teams to guarantee quality and efficiency.
• Lead and develop cross‑functional teams, fostering high performance and knowledge sharing.

Skills

Fluent English (C1)

CMS

APIs

Cloud platforms

Digital architectures

Team leadership

Stakeholder management

Education

University degree in Insurance, Business Administration, Mathematics, Economics, Business Informatics, or Computer Science

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking a candidate to lead our cluster team in the full application lifecycle. In this pivotal role, you will ensure the stable and efficient development, enhancement, and operation of our IT systems, all while aligning with our architectural and compliance frameworks. You will be a key player in delivering measurable business value through consistent delivery performance, technical excellence, and fostering a culture of people's development across multiple locations.

How you will get the job done

• planning, coordinating, and executing the development, improvement, testing, and roll-out of applications within the cluster, adhering to defined architecture and quality standards
• ensuring the maintainability, stability, and operability of assigned applications and platforms while supporting troubleshooting and resolution of defects and operational incidents
• promoting the use of standard tools, development frameworks, and architectural principles to enable cost-effective delivery and strategic alignment
• collaborating with product owners, architects, and business stakeholders to balance technical feasibility with business requirements
• supporting project delivery by ensuring resource availability, technical readiness, and smooth transitions into operations
• contributing to the implementation of strategic technology and business initiatives within the cluster, ensuring compliance with IT security and data protection requirements
• managing collaboration with external service providers and delivery teams to guarantee quality and efficiency in delivery
• leading and developing cross-functional teams, fostering a high-performance, collaborative work culture and promoting continuous knowledge sharing

Skills and experience you will need

• fluency in English (C1)
• a university degree in Insurance, Business Administration, Mathematics, Economics, Business Informatics, or Computer Science
• several years of experience in the technology and/or finance industry, ideally within an international environment, particularly in insurance or IT consulting
• strong understanding of website technologies, content management systems (CMS), digital architectures, integrations, APIs, and cloud-based solutions
• strong knowledge of IT applications and standards, with the ability to navigate interdependencies across systems and services
• proven experience in leading delivery teams with a focus on collaboration, continuous improvement, and team accountability, with flexibility for occasional travel
• excellent communication and stakeholder management skills, demonstrating a service-oriented approach toward internal partners
• experience in vendor management

What we offer

• Let’s be healthy – medical package coverage, co-financing a sports card, and numerous sports sections – these are some of the benefits that help our employees to stay in good shape.
• Let’s be balanced – we offer our employees flexible working hours and the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let’s be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let’s be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let’s be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let’s be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!