Head of Customer Success Operations & P&L

AI Acquisition; Polska; On-site; PLN 600,000 - 900,000; Full time

Job summary

AI Acquisition is seeking a hands-on operator to run the Customer Success organization day-to-day, owning the P&L and building an accountability system from scratch. You will manage department heads and account managers directly, making hard calls on performance and capacity with real accountability.

You will partner across sales, delivery, and People functions to fix root causes, establish escalation paths, and design a scalable operating cadence.

Qualifications

• Experience running a large, metrics-driven operation and building systematic outputs.
• Proven ability to own P&L, retention, or margin improvements with data.
• In-house operating experience, not just consulting or fractional work.

Responsibilities

• Own the P&L and the operating system; establish accountability and cadence.
• Directly manage account management leads and senior operators; set expectations and consequences.
• Partner with sales, delivery, and People functions on capacity, pipeline, and onboarding.

Skills

P&L ownership

Operations leadership

Direct management

Cross-functional partnership

Hiring & People Ops

Job description

AI Acquisition is seeking a hands-on operator to run the Customer Success organization day-to-day, owning the P&L and building an accountability system from scratch. You will manage department heads and account managers directly, making hard calls on performance and capacity with real accountability.

You will partner across sales, delivery, and People functions to fix root causes, establish escalation paths, and design a scalable operating cadence.