Head of Customer Experience & Growth (Remote)

Jobgether; Polska; Remote; PLN 221,000 - 253,000; Full time

Benefits offered by this job

Total on-target CAD 80,500-92,000

Remote work flexibility

Flexible working hours

Paid vacation 15 days

Well-being days

Annual team retreat

Wellness classes for you and family

Job summary

Jobgether is seeking a Head of Customer Experience in Poland to lead strategy for satisfaction, retention, and loyalty across multiple locations. You will manage a customer-facing team, build scalable processes, and drive repeat revenue with data-driven decisions.

Collaborating with Marketing and Operations, you will optimize the customer journey, enhance membership performance, and implement personalized engagement strategies. This remote role offers flexible work and growth opportunities.

Qualifications

• At least three years in customer experience, retention, loyalty, or similar.
• Experience leading a customer-facing team.
• Experience developing retention initiatives or loyalty programs.
• Strong data interpretation to drive improvements.
• CRM and customer data experience.

Responsibilities

• Lead a high-performing Customer Experience team with clear expectations.
• Own service performance metrics and establish standards across locations.
• Develop scalable workflows and a centralized knowledge base.
• Improve accessibility across email, phone, live chat, and text channels.
• Identify tech opportunities for automation while maintaining a personal touch.
• Own the customer feedback ecosystem and analyze trends.
• Collaborate with Marketing to drive retention campaigns and lifecycle communications.
• Drive revenue through repeat bookings and membership upgrades.
• Oversee membership and class-pack performance, onboarding, engagement, renewals, and churn reduction.
• Create and optimize loyalty and referral programs.
• Set customer service sales targets and incentives in line with commercial goals.
• Own dashboards and reporting for satisfaction, retention, memberships, and repeat revenue.
• Test new ideas, measure results, and scale successful initiatives.

Skills

Customer experience

Team leadership

Retention strategies

Analytics

CRM systems

Cross-functional collaboration

Communication

Commercial mindset

Tools

CRM platforms

Job description

Jobgether is seeking a Head of Customer Experience in Poland to lead strategy for satisfaction, retention, and loyalty across multiple locations. You will manage a customer-facing team, build scalable processes, and drive repeat revenue with data-driven decisions.

Collaborating with Marketing and Operations, you will optimize the customer journey, enhance membership performance, and implement personalized engagement strategies. This remote role offers flexible work and growth opportunities.