Head of Customer Success — EMEA & APAC (Remote)

Voucherify; Katowice; Remote; PLN 557,000 - 706,000; Full time

Benefits offered by this job

Fully Remote

Job summary

Voucherify is seeking an experienced Head of Customer Success (EMEA & APAC) to lead the post‑sales function. You will own the full customer lifecycle across regions, aligning product, revenue, and customer outcomes with Sales and Product teams to drive value and growth.

You will build a high‑performing CS organization, manage key accounts, and partner with Sales on complex deals while shaping success expectations early in engagements.

Qualifications

• 7+ years in SaaS with leadership of complex mid-market to enterprise CS teams.
• Experience across EMEA, APAC, and cross-functional stakeholders.
• Strong commercial focus linking retention and expansion to revenue.

Responsibilities

• Lead the EMEA & APAC CS strategy to drive net revenue retention.
• Build and guide a high-performing customer success organization.
• Collaborate with Sales and GTM for smooth handovers and renewals.
• Manage key accounts as a senior CS leader and advocate voice of customer.
• Coordinate with NA and LATAM to scale onboarding and health scoring.
• Develop advocacy through case studies and long-term customer champions.
• Translate product capabilities into measurable customer outcomes.

Skills

CS leadership

SaaS

Executive communication

Cross-functional collaboration

APAC/EMEA experience

Technical fluency

Education

Bachelor's degree in a relevant field

Tools

Salesforce

CRM systems

API concepts

Job description

Voucherify is seeking an experienced Head of Customer Success (EMEA & APAC) to lead the post‑sales function. You will own the full customer lifecycle across regions, aligning product, revenue, and customer outcomes with Sales and Product teams to drive value and growth.

You will build a high‑performing CS organization, manage key accounts, and partner with Sales on complex deals while shaping success expectations early in engagements.