Global On-Call Regulatory Support Specialist

Regnology Poland P.S.A; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Buddy program

Training opportunities

Internal mobility

Team events

Job summary

Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. We are a fast-growing SaaS company offering an inclusive, collaborative environment and opportunities to work on international projects.

Join us as a customer support professional focusing on regulatory reporting products. You will troubleshoot business rules, handle incidents on a rotating on-call schedule, and help develop

Qualifications

• Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions
• Experience working within a financial institution or bank is considered a strong asset
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus

Responsibilities

• Business and Functional Troubleshooting: Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

Skills

Analytical skills

Cross-functional collaboration

Excel proficiency

German and English

Education

Master's degree in Finance or related field

Tools

Microsoft Excel

SQL queries

Ticketing systems

Job description

Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. We are a fast-growing SaaS company offering an inclusive, collaborative environment and opportunities to work on international projects.

Join us as a customer support professional focusing on regulatory reporting products. You will troubleshoot business rules, handle incidents on a rotating on-call schedule, and help develop