Technical Customer Support Specialist – Regulatory Risk Reporting (German speaker)

Regnology Poland P.S.A; Polska; Vor Ort; USD 70.000 - 120.000; Vollzeit

Zusammenfassung

Regnology Poland P.S.A. seeks analytical, detail‑driven professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting.

You will provide functional support to clients and help maintain 24/7 global service continuity through a Follow the Sun model. Responsibilities include troubleshooting regulatory reporting products, advising on Windows and SQL Server, data discrepancy analysis, automation development, and on‑call readiness for

Qualifikationen

• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field (preferred, but strong experience may substitute).
• 1–5 years of experience in customer service or working with financial software solutions.
• Experience in a financial institution or bank is a strong asset.
• Basic understanding of banking products and processes.
• High level of knowledge of Microsoft SQL Server as a database administrator or developer.
• Good level of programming skills in VBScript, Visual Basic for Applications or C# for automation solutions.
• Strong analytical skills with a high affinity for code and cross‑functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries).
• Excellent communication skills in German and English (C1 level), business fluent.
• Willingness to participate in on‑call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Aufgaben

• Provide primary support for clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advise clients on Windows and SQL Server installation and administration.
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients.
• Global Incident Handling: rotate on‑call schedule for urgent support needs during weekends or outside local hours; coordinate with other regions as part of Follow the Sun.
• Contribute to cross‑functional initiatives to enhance support processes and product features; develop internal knowledge base content and client‑facing documentation.

Kenntnisse

VBScript

Visual Basic

C#

SQL Server

Analytical skills

German (C1)

English (C1)

On-call readiness

Ticketing systems

Cross-functional collaboration

Ausbildung

Bachelor's or Master's degree in Computer Science / IT or related field

Tools

Microsoft Excel

Jobbeschreibung

We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

Key Responsibilities

• Business and Functional Troubleshooting: Serve as primary support contact for clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advising clients on Windows and SQL Server installation and administration.
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients.
• Global Incident Handling: Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Additional Scope: Contribute to cross‑functional initiatives aimed at enhancing support processes and product features. Support the development of internal knowledge base content and client‑facing documentation.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field (preferred, but strong experience may substitute).
• 1‑5 years of experience in customer service or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• Basic understanding of banking products and processes.
• High level of knowledge of database technology (Microsoft SQL Server) as a database administrator or developer.
• Good level of programming skills in VBScript, Visual Basic (for Applications) or C# for automation solutions.
• Strong analytical skills with a high affinity for code and cross‑functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries).
• Excellent communication skills in German and English (C1 level), business fluent.
• Willingness to participate in on‑call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high‑pressure or time‑sensitive situations.
• Client‑focused and collaborative, with a service‑oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.