Customer Support Specialist – Regulatory Reporting (German speaker)

Regnology Poland P.S.A; Polska; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Buddy program

Training opportunities

Internal mobility

Team events

Job summary

Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. We are a fast-growing SaaS company offering an inclusive, collaborative environment and opportunities to work on international projects.

Join us as a customer support professional focusing on regulatory reporting products. You will troubleshoot business rules, handle incidents on a rotating on-call schedule, and help develop

Qualifications

• Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions
• Experience working within a financial institution or bank is considered a strong asset
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus

Responsibilities

• Business and Functional Troubleshooting: Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

Skills

Analytical skills

Cross-functional collaboration

Excel proficiency

German and English

Education

Master's degree in Finance or related field

Tools

Microsoft Excel

SQL queries

Ticketing systems

Job description

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement. Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

What you'll do

Business and Functional Troubleshooting: Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices. Analyze and troubleshoot business rules and configurations to resolve issues effectively. Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions. Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling: Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope: Contribute to cross-functional initiatives aimed at enhancing support processes and product features. Support the development of internal knowledge base content and client-facing documentation. Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Why we should decide on you

Qualifications

• Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

Let's grow together, join a market-leading SaaS company - our agile character and culture of innovation enable you to design our future. We provide you with the opportunity to take on responsibility and participate in international projects.

• We offer a flexible, innovative environment where your ideas matter and your career can thrive.
• In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
• Together we're better - meet your colleagues at our numerous team events.

Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35,000 financial institutions, over 100 regulators, international organizations, and tax authorities relying on our solutions to process their regulatory reporting data, we are uniquely positioned to bring greater data quality, automation, and cost savings to all market participants. With a global team of over 1,200 employees, our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software, Regnology is rapidly growing into a leading global regulatory reporting powerhouse. Visit our website: www.regnology.net