Global Sales Ops Specialist — SAP, Customer Delight

Sol-Millennium Medical Group; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Job summary

Sol-Millennium Medical Group, Europe's leading distributor of sterile single-use medical equipment, seeks a Sales Operations Specialist to strengthen order management, documentation and customer support in an international environment.

You will process B2B orders in SAP, coordinate with Supply Chain and 3PL partners, and deliver timely information and reports to internal stakeholders.

Qualifications

• Experience in customer service role, preferably within a multicultural environment.
• Fluent in Polish & English, French/Spanish a plus.
• Easy to learn and work with IT systems; familiarity with SAP Business One, MS Excel, Outlook and Teams is a plus.
• Ability to juggle multiple priorities and work both independently and in a team.
• Familiarity with Salesforce.com / Service Cloud is a plus.

Responsibilities

• Process B2B customer orders through SAP, including order entry, delivery date verification, and issuing commercial documents.
• Resolve customer issues by coordinating with external and internal stakeholders via Outlook, Teams, and phone.
• Deliver customer support by sharing documents and information on products and deliveries, and by generating reports.
• Collaborate with Supply Chain to ensure order realization and oversee shipment executions with 3PL partners.
• Handle day-to-day operational challenges with a proactive, problem-solving attitude.
• Support colleagues with ad hoc tasks in the customer case/business operations area.

Skills

Customer service

Multicultural environment

Communication

Prioritization

Team collaboration

Tools

SAP Business One

MS Excel

Outlook

Microsoft Teams

Salesforce Service Cloud

Job description

Sol-Millennium Medical Group, Europe's leading distributor of sterile single-use medical equipment, seeks a Sales Operations Specialist to strengthen order management, documentation and customer support in an international environment.

You will process B2B orders in SAP, coordinate with Supply Chain and 3PL partners, and deliver timely information and reports to internal stakeholders.