Global Regulatory Support Engineer (24/7, SQL/Automation)

Regnology Poland P.S.A; Poznań; On-site; PLN 80,000 - 110,000; Full time

Job summary

Regnology Poland P.S.A is seeking analytical and customer-focused professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting. You will provide functional support to clients while contributing to 24/7 global service continuity through a Follow the Sun model.

This role offers opportunities to deepen regulatory reporting expertise, work with diverse financial frameworks, and ensure client success with our solutions.

Qualifications

• Bachelor's or Master’s degree in Computer Science, Information Technology or a related field (preferred, but strong experience may substitute)
• 1 - 5 years of experience in customer service or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• Basic understanding of banking products and processes
• High level of knowledge of database technology (Microsoft SQL Server) as a database administrator or developer
• Good level of programming skills in VBScript, Visual Basic for Applications or C# for automation solutions
• Strong analytical skills with a high affinity for code and cross-functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Responsibilities

• Business and Functional Troubleshooting: Serve as primary support contact for clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advising clients on Windows and SQL Server installation and administration
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients
• Global Incident Handling: Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
• Additional Scope: Contribute to cross-functional initiatives aimed at enhancing support processes and product features. Support the development of internal knowledge base content and client-facing documentation.

Skills

VBScript

VBA

C#

SQL Server

Excel

German & English

Analytical skills

Troubleshooting

On-call willingness

Ticketing systems

Education

Bachelor's or Master’s degree in Computer Science/IT

Tools

Ticketing systems

Job description

Regnology Poland P.S.A is seeking analytical and customer-focused professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting. You will provide functional support to clients while contributing to 24/7 global service continuity through a Follow the Sun model.

This role offers opportunities to deepen regulatory reporting expertise, work with diverse financial frameworks, and ensure client success with our solutions.