Global PM: Customer Protection & After-Sales (Remote)

Helprise; Kraków; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Job summary

Helprise is seeking an experienced Program Manager to lead a global initiative focused on developing and launching customer protection and after-sales service solutions for connected consumer products. You will own the commercial outcome and collaborate with senior stakeholders across business, technology, legal, finance, procurement, and external partners.

You will drive the program end-to-end—from business case development through pilot delivery and scale-up, with responsibility for financial

Qualifications

• 8-12+ years of experience managing complex business transformation programs in consumer products or related industries.
• Proven experience owning end-to-end strategic programs as a business lead, beyond PMO.
• Hands-on experience leading vendor sourcing, procurement, or partner selection initiatives.
• Strong financial acumen with experience building and defending business cases and models.
• Understanding of commercial, contractual, and regulatory considerations in customer service or protection offerings.
• Experience with subscription or service-based business models is highly desirable.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Own the program end-to-end from business case development through pilot delivery and scale-up recommendations.
• Lead the development and validation of the commercial and financial business case, including investment analysis and unit economics.
• Drive vendor sourcing and selection processes, including RFI/RFQ preparation, evaluations, negotiations, and recommendations.
• Define and implement the operating model for customer protection and after-sales service solutions.
• Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
• Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
• Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
• Design, monitor, and evaluate pilot programs with success metrics and future expansion recommendations.

Skills

Program management

Vendor sourcing

Financial modeling

Stakeholder mgmt

Executive comms

Cross-functional lead

International teams

Negotiation

Job description

Helprise is seeking an experienced Program Manager to lead a global initiative focused on developing and launching customer protection and after-sales service solutions for connected consumer products. You will own the commercial outcome and collaborate with senior stakeholders across business, technology, legal, finance, procurement, and external partners.

You will drive the program end-to-end—from business case development through pilot delivery and scale-up, with responsibility for financial