Global Program Owner: Customer Protection & Services

Sii Poland; Lublin; On-site; PLN 300,000 - 520,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced Program Manager / Product Owner to take full ownership of a strategic business program from concept to execution. You will be accountable for business outcomes, financial performance, vendor selection, executive recommendations, and pilot success.

You will lead cross-functional teams across business, finance, legal, procurement, operations, and IT; define success metrics and provide data-driven recommendations for scale and future investments; oversee launch

Qualifications

• Minimum 10 years of experience in insurance, protection programs, after-sales services, or consumer-device ecosystems.
• Proven track record of leading complex programs end-to-end as a business owner, not only as a project manager.
• Experience working with insurers, TPAs, brokers, or insurance/protection technology platforms.
• Strong financial modelling skills, including business case development, NPV analysis, breakeven calculations, and unit economics.
• Understanding of insurance distribution regulations (e.g., EU IDD framework).
• Excellent executive-level communication and stakeholder management skills.
• Experience preparing investment recommendations and supporting strategic decision-making.
• Advanced level of English.

Responsibilities

• Own and drive the program business case and financial model
• Lead vendor sourcing activities, including RFI/RFQ processes, evaluations, negotiations, and recommendations
• Coordinate cross-functional teams across business, finance, legal, procurement, operations, and IT
• Manage program governance, stakeholder engagement, and executive-level communication
• Oversee launch readiness, contracting processes, and pilot execution
• Define success metrics and provide data-driven recommendations regarding program scaling and future investments

Skills

Financial modelling

Program ownership

Executive communication

Insurance domain

Vendor management

Stakeholder management

English proficiency

Job description

Sii Poland is seeking an experienced Program Manager / Product Owner to take full ownership of a strategic business program from concept to execution. You will be accountable for business outcomes, financial performance, vendor selection, executive recommendations, and pilot success.

You will lead cross-functional teams across business, finance, legal, procurement, operations, and IT; define success metrics and provide data-driven recommendations for scale and future investments; oversee launch