Global Order Management Associate - Hybrid (2-year FTC)

Smith & Nephew plc; Polska; Hybrid; PLN 70,000 - 104,000; Full time

Benefits offered by this job

Generous annual bonus

Life insurance

Save As You Earn options

Flexible vacation and paid holidays

Job summary

Smith+Nephew plc in Wroclaw is seeking an Associate, Global Customer Care, International Order Management on a 2-year fixed-term contract. You will own the end-to-end orders flow, respond to delivery location requests, monitor backorders, and verify customer requirements.

Ideal candidates hold a Bachelor's or Master's degree, speak English and German at B2 level or higher, and have SAP and MS Office skills.

Qualifications

• Holds a master's or bachelor's degree.
• Fluent in English (B2+) and German (B2+).
• Experience with SAP is advantageous.
• Strong communication skills, both written and spoken.
• Excellent attention to detail and proactive problem solving.
• Team player with collaborative mindset.

Responsibilities

• Manage end-to-end orders flow.
• Adhere to customer requests regarding delivery location and timing.
• Monitor backorders and blocked orders.
• Verify customer requirements and invoicing terms.
• Manage equipment tracking: dispatching, collecting and invoicing.
• Handle telephone inquiries and provide order status information.
• Proactively offer solutions (substitutes, inventory management, troubleshooting).
• Receive and log complaints and issue return credits.
• Follow up on unresolved cases with accounting.
• Maintain relationships with the sales team and other departments.

Skills

English B2+

German B2+

SAP

Microsoft Office

Communication

Problem solving

Attention to detail

Team player

Education

Bachelor's or Master's degree

Tools

Microsoft Office

SAP

Job description

Smith+Nephew plc in Wroclaw is seeking an Associate, Global Customer Care, International Order Management on a 2-year fixed-term contract. You will own the end-to-end orders flow, respond to delivery location requests, monitor backorders, and verify customer requirements.

Ideal candidates hold a Bachelor's or Master's degree, speak English and German at B2 level or higher, and have SAP and MS Office skills.