Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract)

Smith+Nephew; Polska; Hybrid; PLN 70,000 - 104,000; Full time

Benefits offered by this job

Generous annual bonus

Life insurance

Save As You Earn options

Flexible vacation and paid holidays

Job summary

Smith+Nephew plc in Wroclaw is seeking an Associate, Global Customer Care, International Order Management on a 2-year fixed-term contract. You will own the end-to-end orders flow, respond to delivery location requests, monitor backorders, and verify customer requirements.

Ideal candidates hold a Bachelor's or Master's degree, speak English and German at B2 level or higher, and have SAP and MS Office skills.

Qualifications

• Holds a master's or bachelor's degree.
• Fluent in English (B2+) and German (B2+).
• Experience with SAP is advantageous.
• Strong communication skills, both written and spoken.
• Excellent attention to detail and proactive problem solving.
• Team player with collaborative mindset.

Responsibilities

• Manage end-to-end orders flow.
• Adhere to customer requests regarding delivery location and timing.
• Monitor backorders and blocked orders.
• Verify customer requirements and invoicing terms.
• Manage equipment tracking: dispatching, collecting and invoicing.
• Handle telephone inquiries and provide order status information.
• Proactively offer solutions (substitutes, inventory management, troubleshooting).
• Receive and log complaints and issue return credits.
• Follow up on unresolved cases with accounting.
• Maintain relationships with the sales team and other departments.

Skills

English B2+

German B2+

SAP

Microsoft Office

Communication

Problem solving

Attention to detail

Team player

Education

Bachelor's or Master's degree

Tools

Microsoft Office

SAP

Job description

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

We are currently searching for an Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract) to join our great team in Wroclaw.

What will you be doing?

• Manage the end-to-end orders flow
• Adhering to customer requests regarding delivery location and timing
• Monitoring backorders and blocked orders
• Verifying customer-specific requirements and invoicing terms
• Manage equipment tracking: dispatching and collecting and invoicing
• Handle telephone inquiries
• Provide customers with information on order status
• Proactively offer solutions (e.g., substitute products, inventory management, troubleshooting)
• Receiving and logging complaints (determining liability, tracking product returns, proposing commercial solutions, etc.) and issuing return credit notes.
• Following up on unresolved cases with the accounting department
• Maintain operational relationships with the sales team and other departments

What will you need to be successful?

• Master's or bachelor's degree
• English language skills at B2 level or above
• German language skills at B2 level or above
• Experience with SAP would be an advantage
• Good working knowledge of Microsoft Office
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a proactive approach
• High level of attention to detail and accuracy
• Strong team player with a collaborative mindset

The anticipated base compensation range for this position is PLN 69,500 - PLN 104,250 annually.

The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website.

Benefits

• Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies