Global Customer Care Associate - International Orders

Smith Nephew; Wrocław; Hybrid; PLN 70,000 - 104,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Share options

Private health plan

Dental plan

Multisport card

Language class subsidies

Postgraduate study subsidies

Job summary

Smith+Naphew in Wroclaw is seeking an Associate, Global Customer Care, International Order Management to own the customer order journey from order to delivery. You will coordinate deliveries, invoicing, and service requirements while resolving issues and backorders to ensure a smooth customer experience.

You will work with internal teams to investigate queries, process returns, and provide proactive solutions.

Qualifications

• Master’s or bachelor’s degree required or equivalent.
• English language skills at B2 level or above.
• German language skills at B2 level or above.
• Experience with SAP would be an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Manage end-to-end orders flow.
• Adhere to customer delivery and timing requests.
• Monitor backorders and blocked orders.
• Verify invoicing terms and customer requirements.
• Track and invoice equipment dispatches and returns.
• Handle telephone inquiries and provide order status updates.
• Proactively offer solutions (substitutes, inventory management, troubleshooting).
• Log complaints and process return credits with accountability to accounting.
• Follow up on unresolved cases with the accounting department.
• Maintain relationships with the sales team and other departments.

Skills

English B2+

German B2+

Excellent communication

Problem solving

Team player

Attention to detail

Education

Master’s or Bachelor’s degree

Tools

SAP

Microsoft Office

Job description

Smith+Naphew in Wroclaw is seeking an Associate, Global Customer Care, International Order Management to own the customer order journey from order to delivery. You will coordinate deliveries, invoicing, and service requirements while resolving issues and backorders to ensure a smooth customer experience.

You will work with internal teams to investigate queries, process returns, and provide proactive solutions.