Global Customer Care: End-to-End Order Management (Hybrid)

Smith & Nephew plc; Wrocław; On-site; PLN 70,000 - 104,000; Full time

Benefits offered by this job

Generous annual bonus

Life insurance

SAYE share options

Flexible vacation & holidays

Private health and dental plans

Hybrid working model

Mentorship & training subsidies

Job summary

Smith & Nephew plc in Wroclaw is seeking an Associate, Global Customer Care, International Order Management on a 2-year fixed-term contract. You will own the customer order journey from intake to delivery, including invoicing and service requests.

You will monitor orders, resolve backorders, coordinate equipment dispatch and returns, handle inquiries, and collaborate with sales and accounting to ensure accurate and timely resolutions.

Qualifications

• Master’s or bachelor’s degree
• English language skills at B2 level or above
• German language skills at B2 level or above
• Experience with SAP would be an advantage
• Good working knowledge of Microsoft Office
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a proactive approach
• High level of attention to detail and accuracy
• Strong team player with a collaborative mindset

Responsibilities

• Manage the end-to-end orders flow
• Adhering to customer requests regarding delivery location and timing
• Monitoring backorders and blocked orders
• Verifying customer-specific requirements and invoicing terms
• Manage equipment tracking: dispatching and collecting and invoicing
• Handle telephone inquiries
• Provide customers with information on order status
• Proactively offer solutions (e.g., substitute products, inventory management, troubleshooting)
• Receiving and logging complaints and issuing return credit notes
• Following up on unresolved cases with the accounting department
• Maintain operational relationships with the sales team and other departments

Skills

English (B2)

German (B2)

Communication

Problem solving

Detail oriented

Team player

Microsoft Office

SAP experience

Education

Master’s or bachelor’s degree

Tools

SAP

Job description

Smith & Nephew plc in Wroclaw is seeking an Associate, Global Customer Care, International Order Management on a 2-year fixed-term contract. You will own the customer order journey from intake to delivery, including invoicing and service requests.

You will monitor orders, resolve backorders, coordinate equipment dispatch and returns, handle inquiries, and collaborate with sales and accounting to ensure accurate and timely resolutions.