Global Order Administrator - Data & Compliance

Kidde Global Solutions; Ropczyce; On-site; PLN 60,000 - 90,000; Full time

Job summary

Kidde Global Solutions is a global leader in fire and life safety solutions across commercial facilities and homes, with iconic brands like Kidde and Edwards. The Order Administrator role manages end-to-end order and data entry for new, return, and repair orders, ensuring compliance with UTCFS policies across EMEA.

The position focuses on accurate order processing, investigation of issues, and collaboration with multiple departments to align with regional sales goals and lead times.

Qualifications

• 3 years of experience in Customer Service or Administration.
• Good knowledge of English language.
• Good knowledge of Microsoft Office.
• Good knowledge of Oracle.
• Able to work in an international, multi-cultural environment.
• Take ownership.
• High responsibility.
• No 9 to 5 mentality.

Responsibilities

• Clean order entry according to first time right principle.
• Daily order entry of new purchase orders, return and repair orders.
• Daily releases of repair and replacement orders to the warehouse.
• Drives maximum inventory accuracy during receipt, refurbish and restocking.
• Ensures quality & compliance is safe guarded during all processes.
• Administrative follow up and process output of the RMA department for all 16 Sales offices.
• Ensure regional alignment and standardization of the process between EU&A and ME.
• Act as back up for regional teams.
• Ensure daily KPI’s are met.
• Coordinate and align proceedings with sales objectives.
• Drive Key Metric for maximum order accuracy and ensure complaint closure meets set target.
• Administer the reverse flow in such a way that lead-time for customers is as short as possible and targets are met.
• Purchase, Credit and RMA order intake.
• Clean order acceptance check.
• Obtain and archive all process related and customer specific required documents.
• Customer setup and item setup requests.
• MK Denial check in order to uphold international trade compliance and UTC Ethics policy.
• Maintain communication with internal customers/departments.
• Obtain approval from planning and quality departments for advanced replacements.
• Fix a wide variety of issues at any stage of the order intake/booking process, e.g. issues with software requests, pricing, item maturity stage, discrepancies, etc.
• Order booking in line with customer needs and requirements, but also in line with UTC forecasts on Month and Quarter end sales.
• Identify areas of improvement in order management process.
• Book daily inventory receipts from credit RMA’s and repair outputs.
• Maintain data for Balanced Score Card in order to meetup with set targets.
• Participate in projects and improvement plans.

Skills

Customer Service

Administration

English language

Tools

Microsoft Office

Oracle

Job description

Kidde Global Solutions is a global leader in fire and life safety solutions across commercial facilities and homes, with iconic brands like Kidde and Edwards. The Order Administrator role manages end-to-end order and data entry for new, return, and repair orders, ensuring compliance with UTCFS policies across EMEA.

The position focuses on accurate order processing, investigation of issues, and collaboration with multiple departments to align with regional sales goals and lead times.