Global Operations Leader - Automation & Efficiency

Deel; Poland; On-site; PLN 332,000 - 554,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexible working office membership

Job summary

Deel is seeking an experienced Operations Manager to lead day-to-day workflows and drive efficiency across our global platform. You will partner with product, engineering, finance, and risk teams, promoting automation and scalable processes to support rapid growth.

The role emphasizes KPI‑driven performance, a strong analytical mindset, and a bias for action. You will help ensure compliance, mitigate risk, and improve customer outcomes across our operations.

Qualifications

• 5+ years of operations experience in a fast-paced setting.
• Ability to mentor small to mid-sized teams.
• Strong problem-solving and KPI-driven mindset.
• Experience with process automation and tooling.
• Background in FinTech, consulting, banking, or startups preferred.
• Excellent analytical skills and data-driven insight capability.
• Collaborative team player with high energy and bias for action.

Responsibilities

• Manage day-to-day operational workflows and identify efficiency improvements.
• Support automation initiatives to reduce manual processes and improve speed.
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers.
• Ensure adherence to controls, compliance, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts.
• Monitor performance metrics and escalate risks or gaps to leadership.
• Drive customer-focused process improvements to improve turnaround times and resolution quality.
• Expand self-service options to reduce manual support dependence.
• Implement regular feedback loops to capture insights and inform improvements.
• Coordinate readiness for new product or market launches with stakeholders.
• Assist go-to-market initiatives by removing bottlenecks and ensuring adoption.
• Track and report operational outcomes with actionable leadership insights.
• Execute strategic initiatives in collaboration with senior leaders.

Skills

Operations experience

Team leadership

KPI management

Process automation

SQL familiarity

FinTech background

Analytical thinking

Cross-functional collaboration

Tools

SQL

Job description

Deel is seeking an experienced Operations Manager to lead day-to-day workflows and drive efficiency across our global platform. You will partner with product, engineering, finance, and risk teams, promoting automation and scalable processes to support rapid growth.

The role emphasizes KPI‑driven performance, a strong analytical mindset, and a bias for action. You will help ensure compliance, mitigate risk, and improve customer outcomes across our operations.