Global NOC L1 Support Engineer – Hybrid Kraków

INFOLET SP. Z O.O.; Kraków; On-site; PLN 111,600 - 167,400; Full time

Benefits offered by this job

Relocation package

Extended medical care

Multisport Benefit card

Life insurance

Job summary

A technology infrastructure company based in Kraków is seeking an L1 Telecoms Support Specialist. The role involves providing first-line support for global telecoms incidents, monitoring infrastructure, and coordinating recovery efforts. Candidates should have 3-5 years of experience in IT or telecoms support, with strong incident management skills and fluency in both English and Polish. The position offers a hybrid working model and relocation package along with medical and life insurance benefits.

Qualifications

• 3 - 5 years of experience in L1 IT / Telecoms / Infrastructure support.
• Experience working in a NOC or 24/7 operational support environment.
• Familiarity with ITIL and/or Agile frameworks.

Responsibilities

• Provide first-line (L1) support for global telecoms incidents.
• Monitor telecoms and data centre infrastructure.
• Raise and manage vendor tickets and coordinate recovery actions.

Skills

L1 IT / Telecoms / Infrastructure support

Data network topologies

Networking protocols

Incident management

Troubleshooting mindset

Fluent English

Fluent Polish

Job description

A technology infrastructure company based in Kraków is seeking an L1 Telecoms Support Specialist. The role involves providing first-line support for global telecoms incidents, monitoring infrastructure, and coordinating recovery efforts. Candidates should have 3-5 years of experience in IT or telecoms support, with strong incident management skills and fluency in both English and Polish. The position offers a hybrid working model and relocation package along with medical and life insurance benefits.