Global Maritime Customer Service Coordinator – Hybrid

Wilhelmsen Ship Management; Szczecin; Hybrid; PLN 42,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model after trial period

Private medical care

Multisport card

Group life insurance

Fresh fruits and vegetables

Online English course

Employee referral program

Job summary

Wilhelmsen Ship Management in Szczecin seeks a Central Customer Service Junior Coordinator to help ensure timely delivery of technical products to vessels. You will register quotations and purchase orders, verify data, contact customers to gather order details, and inform them about changes in orders, etc.

The role requires communicative English (minimum B2), customer service experience, and a proactive, detail-oriented mindset.

Qualifications

• English at least B2 level for daily interaction with global teams and customers.
• Experience in customer service and using computer systems (ERP knowledge is a plus).
• Creative approach to addressing daily challenges and fulfilling orders, including non-standard ones.

Responsibilities

• Register requests for quotations and purchase orders and verify data for correctness.
• Contact customers to gather order details and inform about changes/requirements.
• Check delivery possibilities in ports worldwide and verify non-standard orders.
• Collaborate with local departments and Order Processing Centre teams globally.

Skills

Communicative English

Customer service

ERP systems

Attention to detail

Teamwork

Creative problem solving

Tools

ERP systems

Job description

Wilhelmsen Ship Management in Szczecin seeks a Central Customer Service Junior Coordinator to help ensure timely delivery of technical products to vessels. You will register quotations and purchase orders, verify data, contact customers to gather order details, and inform them about changes in orders, etc.

The role requires communicative English (minimum B2), customer service experience, and a proactive, detail-oriented mindset.