Global Learning Administration & Systems Support Specialist | f/m/d

ERGO; Warszawa; Hybrid; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Medical package

Sports card

Remote working option

Dog-friendly office in Warsaw

Job summary

ERGO Technology & Services S.A. (ET&S) in Warsaw seeks a Learning Platform Specialist to manage digital learning tools, coordinate international implementations, and maintain platforms like SuccessFactors, LinkedIn Learning, Speexx, and SharePoint.

The role requires 2–5 years of LMS delivery experience, strong English, and a customer-focused mindset to support HR, managers and learners across cross-functional teams.

Qualifications

• Fluency in English (C1) and a Master’s degree in IT/technical field or equivalent.
• 2–5 years in delivery and management of digital learning tools (preferably LMS: SuccessFactors).
• Experience with IT technologies, processes and user support.
• Ability to upload, test, publish and maintain learning content.
• Proven ability to create reports (participation, completion, usage).
• Interest in using data to evaluate training and derive improvements.
• Experience coordinating external providers and procurement processes.
• Customer mindset towards HR, managers and learners.

Responsibilities

• Participating in the development of global solutions.
• Coordinating international implementation and rollout of digital learning platforms.
• Maintaining digital learning platforms (LMS, SharePoint, etc.).
• Managing, administering and supporting technical platform.
• Designing, delivering and operationalizing learning formats (WBTs, videos, journeys).
• Organising and supporting system-related learning processes and offerings.
• Coordinating external service providers and onboarding.
• Handling ordering and invoicing in procurement tools.
• Assisting with control activities for evaluating training measures.

Skills

English fluency

LMS delivery

Data reporting

Cross-functional teamwork

Independent working

Education

Master's degree IT/technical

Tools

SuccessFactors LMS

LinkedIn Learning

Speexx

SharePoint

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• participating in the development of global solutions
• supporting the coordination of the international implementation and roll-out of digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx
• maintaining the digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx, SharePoint, etc.
• managing, administrating and supporting technical platform
• supporting design, delivery and operationalization of digital learning formats and offerings (e.g.,WBTs, videos, Learning Journeys)
• organising and supporting system-related learning processes/learning offerings
• managing external service providers (offer negotiations, commissioning, coordination between the business unit and the service provider, onboarding, etc.)
• ordering and (billing) processing (entry in the procurement tool, invoice verification, obtaining the required approvals, coordination with Procurement)
• assisting with controlling activities for the evaluation of training and development measures

Skills and experience you will need

• fluency in English (C1)
• Master's degree (IT/technical field) or equivalent ideally with additional specialization or degree related to Learning or another area of HR
• 2-5 years of experience in the delivery and management of digital learning tools (preferably Learning Management Systems: Success Factors) as well as experience in IT technologies, processes and user support
• ability to support upload, testing, publishing and maintenance of learning content
• great skills and experience in creating reports (e.g. participation, completion, usage)
• interest in using data to evaluate training measures and derive improvements
• experience in coordinating external providers (e.g. exchanging information, clarifying requirements, following up on deliveries)
• understanding of ordering and invoicing processes (ideally with experience in a procurement tool)
• strong customer mindset towards HR, managers and learners
• high willingness to learn new tools and processes
• good organizational, coordination, and communication skills with a results- and solution-oriented mindset
• comfortable working independently and collaboratively in cross-functional, international, and service-oriented environments

Nice to have

• knowledge of German
• willingness travel on business

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!