Global Lead, Customer Quality & Continuous Improvement

KK Group; Szczecin; On-site; PLN 180,000 - 260,000; Full time

Job summary

KK Group is seeking a proactive Lead – Customer Quality to strengthen our customer quality processes globally. You will be the primary interface between customers and internal stakeholders, ensuring requirements are fully understood, fulfilled and continuously improved.

You will drive quality performance, manage improvement initiatives and support audits, while collaborating with Engineering, Operations and Supply Chain to uphold our commitment to excellence.

Qualifications

• Bachelor's or Master's degree in Engineering, Quality, Manufacturing or related technical field.
• Minimum 5 years of experience in Quality Management or Customer Quality.
• Strong knowledge of quality management systems and continuous improvement.
• Experience leading cross-functional quality initiatives in manufacturing.
• Excellent analytical, communication and stakeholder management skills.
• Fluent in English, written and spoken.

Responsibilities

• Serve as main point of contact for customers regarding quality-related matters.
• Ensure customer requirements and contractual quality expectations are met.
• Lead quality reviews with customers and communicate effectively at all levels.
• Monitor quality performance, analyze KPIs and drive improvements.
• Plan and participate in customer audits and manage corrective actions.
• Collaborate with Engineering, Operations and Supply Chain to address concerns.

Skills

Quality management

Customer quality

Stakeholder management

Analytical skills

Communication

Education

Bachelor's or Master's degree in Engineering/Quality/Manufacturing

Job description

KK Group is seeking a proactive Lead – Customer Quality to strengthen our customer quality processes globally. You will be the primary interface between customers and internal stakeholders, ensuring requirements are fully understood, fulfilled and continuously improved.

You will drive quality performance, manage improvement initiatives and support audits, while collaborating with Engineering, Operations and Supply Chain to uphold our commitment to excellence.