Senior Lead - Customer Quality M/F

KK Wind Solutions A/S; Szczecin; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Global opportunities

Job summary

KK Wind Solutions A/S in Szczecin seeks a proactive Senior Lead – Customer Quality to strengthen global customer quality processes. You will be the primary interface between customers and internal stakeholders, ensuring requirements are understood, fulfilled and continually improved, while maintaining strong relationships and driving quality performance.

You will monitor KPIs, lead corrective actions, support NPI and audits, and collaborate with Engineering, Operations and Supply Chain to meet

Qualifications

• Bachelor's or Master's degree in Engineering, Quality, Manufacturing or related field.
• Minimum 5 years of experience within Quality Management, Customer Quality or related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

Responsibilities

• Serve as the main point of contact for customers regarding quality-related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.
• Monitor, analyse and report quality performance, customer feedback and quality-related KPIs.
• Drive a culture of continuous improvement and proactive problem-solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow-up and closure of actions.
• Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow-up activities.
• Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.

Skills

Quality management

Customer relationships

Stakeholder management

Analytical skills

English proficiency

Education

Bachelor's or Master's degree in Engineering/Quality/Manufacturing

Job description

We are looking for a proactive and customer-oriented Senior Lead – Customer Quality to strengthen and develop our customer quality processes globally.

In this role, you will be the primary interface between customers and internal stakeholders, ensuring customer requirements are fully understood, fulfilled and continuously improved upon. You will play a key role in maintaining strong customer relationships, driving quality performance, managing improvement initiatives and supporting our commitment to operational excellence.

Highlights of the offer

• Job offer expiration: 30/09/2026
• Type of work: Hybrid

Responsibilities

Customer Quality Management

• Serve as the main point of contact for customers regarding quality-related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.

Performance & Improvement

• Monitor, analyse and report quality performance, customer feedback and quality-related KPIs.
• Drive a culture of continuous improvement and proactive problem-solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow-up and closure of actions.

Project & Audit Management

• Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow-up activities.

Stakeholder Collaboration

• Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.

Our requirements

• Bachelor's or Master's degree in Engineering, Quality, Manufacturing or a related technical field.
• Minimum 5 years of experience within Quality Management, Customer Quality or a related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

We offer

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.

Potential Benefits (Depending on Role)

Further information

About KK Group

KK Group is a global technology partner delivering power, controls, cooling, monitoring and service solutions for renewable energy and energy-intensive industries.

With more than 45 years of experience in the wind industry and technologies installed in over 120,000 turbines worldwide, KK Group provides critical electro-mechanical systems that enable electrification, improve energy efficiency, and optimise the lifetime performance of industrial assets.

The company’s capabilities span the full value chain - from development and manufacturing to service and digital solutions - supporting customers across the entire lifecycle of their platforms. Backed by its long-term owner, A.P. Moller Holding, KK Group is expanding beyond wind into selected energy-intensive industries including hydrogen, mining, rail and defence.

Today, KK Group employs more than 3,700 people across 10+ countries and is building a more diversified, resilient and global business - Powering Change towards a more sustainable tomorrow.

We wish to inform you that in accordance with requirements of the Whistleblower Protection Act of 14 June 2024 (Journal of Laws of 2024, item 928 as amended), we have implemented a procedure for internal notifications, the content of which can be viewed at https://www.kkwindsolutions.pl/whistleblowing

Visit www.kkgroup.com to learn more about our company and career opportunities.